Technician

Insight Global; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a NOC Technician to ensure network stability and performance. This position involves troubleshooting network alarms, working with internal teams on tickets, and coordinating maintenance efforts. The role offers a competitive hourly rate and the opportunity to work remotely from anywhere in the United States.

Qualifications

• 3-5 Years of experience troubleshooting and maintaining SONET and DWDM networks.
• Knowledge of Ciena, Infinera, Nokia, CISCO and Fujitsu DWDM and SONET equipment.

Responsibilities

• Monitor assigned network management systems for alarms and network health.
• Prioritize and resolve tickets impacting revenue-generating activities.
• Coordinate with field technicians for maintenance and repairs.

Skills

Troubleshooting and maintaining SONET networks

Troubleshooting and maintaining DWDM networks

Problem-solving skills

Tools

Ciena

Infinera

Nokia

CISCO

Fujitsu

Job description

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Job Description

A large telecommunications provider is looking for a NOC Technician that will be responsible for monitoring assigned network management systems for alarms and network health, ensuring the stability and performance of the network. This role involves working with internal teams to prioritize and resolve tickets that impact revenue-generating activities, performing advanced troubleshooting and diagnostics to identify and resolve issues. This technician will run tests, check processes, assist with repair coordination, and document program progress while providing regular updates to leadership. Coordination with field technicians for maintenance and repairs, remote testing, and escalation of issues are key responsibilities. Additionally, the NOC Technician participates in quality control, performance improvement, and training initiatives, and may assist related teams during peak workloads.

This person can work remote anywhere in the United States and it is a day or night shift pattern, requiring a proactive approach and strong problem-solving skills in a multi-vendor environment. This position is looking to pay $32-43/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

• 3-5 Years of experience troubleshooting and maintaining SONET and DWDM networks
• Knowledge of Ciena, Infinera, Nokia, CISCO and Fujitsu DWDM and SONET equipment null
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].