Telecommunications Systems Technician II

California Governor's Office of Emergency Services; California (MO); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Free Parking

Electric Carport

CalPERS pension plan

401(k) and 457(b)

Flexible schedules

Generous paid time off

Health, dental & vision insurance

Job summary

California Governor’s Office of Emergency Services (Cal OES) seeks a Telecommunications Systems Technician II to respond to and resolve public safety communications issues for state clients. You will work under supervision and travel to remote locations, using Microsoft Office tools to document and coordinate solutions.

The role emphasizes team collaboration, strong communication, and the ability to handle field assignments in varied weather conditions, with mandatory CDL and state requirements

Qualifications

• Strong written and verbal communication.
• Ability to work independently with minimal supervision.
• Technical aptitude for troubleshooting telecommunications systems.

Responsibilities

• Respond to and resolve public safety communications issues for state clients.
• Assist customers with FCC-regulated procedures and use of office tools.
• Travel to remote locations as required and maintain field readiness.

Skills

Verbal communication

Written communication

Technical troubleshooting

Public safety processes

Customer service

Team player

Tools

Microsoft Office

Word

Outlook

Excel

Job description

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment.

About the Opportunity:

Under the general supervision of the Telecommunications Systems Operation Supervisor I (TSOS I), and/or technical guidance and support of a Telecommunications Systems Technician III (TST III), the Telecommunications Systems Technician II (TST II) is responsible for responding to and resolving public safety communications problems for State Agency clients. The duties are performed by following Federal Communications Commission (FCC) rules and regulations, utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature. Incumbent communicates effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate. The TST II maintains a professional and team-centered environment by establishing and maintaining effective working relationships. Incumbent works proficiently with Microsoft Office products, including Word, Outlook, and Excel. Travels to and works in remote locations, high elevations, and inclement weather conditions may be required.

You will find additional information about the job in the Duty Statement.

Working Conditions:

In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

DMV Pull Program: Participation in the DMV Pull Program is required. The position(s) require(s) a valid California Driver’s License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

Conflict of Interest (COI): This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Department Information:

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

Public Safety Communications (PSC) serves the state of California by providing public safety communications to the state’s first responders and oversight of the 9-1-1 system to the people of California. The PSC is dedicated to the preservation and protection of human life and public safety by delivering reliable and dependable communication services keeping the public connected during times of crisis.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Public Safety Communications | California Governor's Office of Emergency Services

Department Website: http://www.caloes.ca.gov

Desirable Qualifications:

• Ethical and accountable – exercises good judgment, tact, and responsibility in all assignments
• Followership - willingness and ability to actively support leaders and team goals, exercise independent critical thinking, and take initiative to ensure the overall success of CalOES PSC
• Professional demeanor – to always represent CalOES’ core values in the absence of Supervisor, while in the presence of subordinates and clients
• Independent worker – able to take initiative and perform tasks without close supervision
• Time management - emphasizes the ability to effectively plan, organize, and prioritize tasks to meet deadlines and achieve goals efficiently
• Organized – manages multiple tasks, schedules, and documentation efficiently
• Technically proficient – possesses an advanced technical acumen to troubleshoot technical problems and support colleagues
• Dependable – reliable for daily/on-call duty, emergency response, and after-hours work
• Communicative – strong oral and written communication skills for coordinating with agencies and documenting work
• Customer-focused – responsive to the needs of public safety agencies and end-users
• Physically resilient – to meet work requirements and a high safety consciousness
• Team-oriented – works cooperatively with colleagues, agencies, and stakeholders
• Leadership skills – capable of mentoring, training, and being a model for all other technicians

Benefits:

• Free Parking
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development

Benefit information can be found on the CalHR website and the CalPERS website.