Telecommunications Specialist

Gulfshoresal; Kerrville (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

AD&D Insurance

Long Term Disability

Retirement Plan (TMRS) 2:1 match

Paid Vacation

Holidays

Sick Days

Job summary

The City of Kerrville is seeking a Telecommunications Specialist to handle incoming 911 calls, dispatch emergency equipment and personnel, and document information for officers. You will monitor radio channels and provide accurate information as needed.

Qualifications include a high school diploma, Texas driver’s license, and TCIC/NCIC and TLETS/NLETS certifications with some dispatcher experience preferred. Excellent benefits are offered, including retirement and paid time off.

Qualifications

• High school diploma or equivalent is required.
• Valid Texas Class C driver’s license is required.
• TCIC/NCIC certification or obtain within six months of hire.
• TLETS/NLETS certification or obtain within one year of hire.
• One year experience as a dispatcher or similar role preferred.

Responsibilities

• Receive and process 911 calls, dispatch appropriate emergency units.
• Input information into the computer and generate short reports.
• Research information using TLETS and other databases for officers.
• Perform other duties as assigned.

Skills

Typing 50 wpm

Calm under pressure

Clear communication

Certification obtainable

Shift work

Education

High School Diploma or equivalent

Texas Class C driver’s license

TCIC/NCIC Certification

TLETS/NLETS Certification

1 year dispatcher experience preferred

Tools

TLETS computer

Radio equipment

Telephone/ fax/ printer

Job description

Telecommunications Specialist 113-J10

Job Summary:

Receive incoming emergency 911 calls and dispatch appropriate emergency equipment and personnel. Input information into the computer and perform research as requested. Monitor radio channels. Provide accurate and appropriate information as needed.

Principal Duties and Responsibilities:

1. Receive and process emergency 911 calls by answering incoming calls, gathering information, dispatching appropriate emergency equipment and personnel, and remain on the line as necessary to offer appropriate responses and information. Provide accurate and appropriate information as needed.
2. Input information into the computer by logging all radio traffic and calls for service and generating short reports.
3. Perform research by using TLETS and other computers to retrieve information requested by officers.
4. Perform other duties as may be assigned.

Required Knowledge, Skills and Abilities:

• Type a minimum of 50 words per minute.
• Ability to work calmly in stressful situations.
• Ability to give and receive messages via telecommunications equipment clearly and effectively, and use sound judgment.
• Ability to obtain required certification.
• Ability to work assigned shift, including nights, weekends and holidays.
• Ability to maintain regular and predictable attendance.

Machines, Tools, Equipment and Work Aides:

• Computer and related software, TLETS computer, radio equipment, telephone, fax, copier, printer.

Education, Certification, and Experience:

• Possession of a High School Diploma or equivalent.
• Possession of a valid Texas Class C driver’s license.
• Possession of a valid TCIC/NCIC Certification, or obtain within six months of date of hire.
• Possession of a valid TLETS/NLETS Communication Certification, or obtain within one year of date of hire.
• One-year experience as a police/fire/EMS dispatcher, communications specialist, or any comparable position preferred.

Physical and Environmental Conditions:

Duties are generally performed in an office setting. Some light work requiring occasional lifting objects up to 20 pounds to move object. Must be able to sit for long periods of time. Work may also require stooping, kneeling, crouching, bending, standing, walking, pushing, and pulling.

Special Requirements:

• Telecommunications Specialist work weekends, nights, holidays and emergencies.
• Must obtain TCIC/NCIC certification within six months of employment.
• Must obtain TLETS/NLETS certification within one year of employment.

Excellent Benefits

• At the City of Kerrville, each eligible employee receives a competitive total compensation package including Medical, Dental, Life Insurance, Accidental Death & Dismemberment and Long Term Disability. As well as an amazing retirement, plan through the Texas Municipal Retirement System with five year vesting and a 2:1 match, and more! Our employees also receive Paid Vacation, Holidays, and Sick Days.

Human Resources

701 Main Street

Kerrville, TX 78028

Phone [phone]

Fax [phone]

[e-mail]

www.kerrvilletx.gov

The City of Kerrville is an Equal Opportunity Employer of Qualified Individuals.