Communications Officer

Gfoat; Forney (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Gfoat in Forney, Texas is seeking a Dispatcher to handle emergency and non-emergency calls. This role requires analyzing information to direct first responders effectively and maintaining communication with public safety personnel.

The ideal candidate will possess a valid driver's license and have at least 1 year of experience in a call center or dispatch environment. Certifications from TCOLE are preferred. Join us to ensure the safety and well-being of our community.

Qualifications

• At least 1 year of experience in a high-volume call center or 9-1-1 dispatch work environment.
• Valid Telecommunications Basic or Intermediate Operator Certification from TCOLE or ability to earn certification within one year.

Responsibilities

• Answers incoming emergency and non-emergency calls and two-way radio transmissions.
• Analyzes conflicting information to direct first responders to emergencies.
• Enters data for records and processes forms and record files.

Skills

Emergency call handling

Communication skills

Data entry

Education

High school graduation or equivalent

Job description

We're still looking for the right candidate to join our team! Under general supervision, this position answers emergency and non-emergency calls for service, dispatches police, firefighting, medical, rescue, animal control, and other emergency equipment by telephone or radio, utilizing complex technical aids such as computer‑aided dispatch systems and crime information databases.

Responsibilities

• Answers incoming emergency and non-emergency calls and two‑way radio transmissions; analyzes conflicting and/or limited location information to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
• Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders concisely; provides information and assistance to the public within the scope of authority.
• Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
• Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
• Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
• Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to ensure that first responder and citizen safety is the top priority.
• Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.
• Searches prisoners at the request of the arresting officer; monitors jail operations; maintains and updates jail log; coordinates inmate packets; delivers meals, medication, and sanitary supplies to inmates; washes jail laundry as needed.
• Performs other duties as assigned.

Supervision Exercised

No direct supervision exercised.

Qualifications

• Possess a valid driver's license.
• High school graduation or equivalent.
• At least 1 year of experience in a high‑volume call center or 9‑1‑1 dispatch work environment, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE), or ability to earn certification within one (1) year of employment.

Special Requirements

Obtain TCIC/NCIC access and a CJIS Security Awareness certification within 6 months.

Preferences

• Communications Training Officer Certification
• Emergency Police Dispatcher Certification
• Crisis Communications Certification
• Active Shooter (Assailant) Training Course
• Monthly Continuing Education Certifications