Dispatcher I

cityofboernetx; Boerne (TX); On-site; USD 52,124 - 65,146; Full time

Benefits offered by this job

Medical, Dental, & Vision – 100% Paid by the city

Short-Term and Long-Term Disability

Vacation/Sick paid days off

Holidays Paid

Retirement plan - 14% City Contribution

Job summary

The City of Boerne is looking for a Dispatcher I to manage emergency and non-emergency communications. This role requires skills in handling telecommunications equipment, maintaining accurate logs, and the ability to multi-task in stressful situations.

Ideal candidates will have a high school diploma, certifications in telecommunications, and experience in emergency operations. Benefits include paid medical, dental, and vision, along with paid time off and retirement plans.

Qualifications

• High school graduation or equivalent required.
• Preferred at least one year of experience in emergency telecommunications operations.
• Must possess Texas TCOLE Basic Telecommunications Operator Certification within six months.

Responsibilities

• Operate and maintain a central point for receiving emergency information.
• Dispatch law enforcement, fire, and Emergency Medical Service personnel.
• Maintain accurate logs of radio and telephone communications.

Skills

Good short-term memory

Ability to handle multiple situations

Good communication skills

Typing speed of 35 wpm

Education

High school graduation or equivalent

Tools

Emergency telecommunications equipment

Computer software

Job description

Job Title

Dispatcher I

Department

Dispatch

Location

City of Boerne, Texas

Salary Range

$52,124.80-$65,145.60 DOE

Description

Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.

Key Responsibilities

• Maintains up-to-date files regarding transactions in TLETS/NLETS, TCCIC/NCIC and other processed information.
• Not limited to the functions of entering, canceling, and/or clearing of information from the TLETS/NLETS, TCIC/NCIC system pertaining to Wanted, Stolen, and/or Missing persons or property.
• Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems.
• Relays and provides information to field units.
• Maintains an accurate log by means of computer or written form of all radio and/or telephone communication.
• Contact appropriate support personnel and/or agencies or organizations as needed.
• Dispatches law enforcement, fire, and Emergency Medical Service, and utility personnel and other related personnel for the City of Boerne, the City of Fair Oaks Ranch and Kendall County via radio, Mobile Data Terminal, and/or telephone.
• Directs all inquiries from the public to the proper agency or organization.
• Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD for services to include Law Enforcement, Fire, Emergency Medical Service, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County.
• Operates telephones both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment.
• Receive and direct citizen walk-in traffic to the appropriate personnel.
• Operate the telephone alert system.
• Make written reports as needed.
• May testify in both criminal and/or civil court.
• Serves as essential emergency personnel when required.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Qualifications

Education: High school graduation or equivalent, preferred at least one year of experience in emergency telecommunications operations or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Knowledge of: FCC rules and procedures for radio transmission; State of Texas law enforcement procedures for Teletype transmitting and receiving; Computer software and equipment.

Skill/Ability to: Good short-term memory; Handle more than one situation simultaneously; Make quick and correct decisions affecting the safety of personnel and the general public; Work well under stressful situations; Follow oral and/or written directions; Type 35 wpm; Maintain a good working relationship with departmental and outside agency related personnel; Work well with the general public; Communicate orally and in writing in a clear and easily understood manner; Maintain appropriate necessary certification; Operate modern office equipment; Pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading.

Safety/Physical Requirements: Tasks require the ability to sit for extended periods of time, and to lift, carry, drag or push/pull supplies weighing up to 30 lbs., bending and stooping.

Certifications & Licenses Required: Valid Texas Driver's License and must be bondable. Must possess the State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.

Benefits

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 42% for dependents, medical only.)
• Short-Term and Long-Term Disability
• Vacation/Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

Equal Opportunity Employer

City of Boerne is an equal-opportunity employer.