Communications Operator

Copperas Cove; Copperas Cove (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A municipal emergency services provider in Copperas Cove seeks a 911 Dispatcher to manage emergency calls and dispatch appropriate services. This role requires effective communication skills, a high school diploma, and the ability to handle stressful situations. Successful candidates will be trained for police communications and must possess a valid Texas Driver's License.

Qualifications

• Graduation from high school or equivalent.
• Must possess a valid Texas Driver's License by date of hire.
• Must pass required training program.

Responsibilities

• Operates a multi-line telephone and computer aided dispatch console.
• Determines and assigns the priority of calls.
• Answers 911 emergency calls and dispatches emergency services.

Skills

Effective public communication

Sound judgment

Ability to follow directions

Typing (35 WPM)

Education

High School diploma or equivalent

Tools

Computer software

Two-way communication system

Job description

Overview

PLEASE WHITELIST ALL EMAILS FROM [e-mail] AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL.

Performs a full range of radio and telephone operational duties in a 24-hour facility and required to process and prioritize incoming calls for police, fire, and EMS assistance.

Supervision Received and Exercised

Receives direct supervision from the Communications/Jail Supervisor.

Essential Duties and Responsibilities

• Operates a multi-line telephone, computer aided dispatch console, 911 console, and TDD system for the deaf and hearing impaired.
• Determines and assigns the level of priority of calls and enters the data into a computer-aided dispatch system for radio dispatch purposes.
• Asks vital questions and provides pre-arrival information to police, fire, and emergency medical personnel.
• Works an assigned shift using judgment in deciding course of action, handling difficult emergency situations.
• Monitors and operates radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the response of public safety agencies.
• Enters and modifies information into local, state, and national computer databases.
• Performs radio dispatch duties for Police and Fire Departments.
• Answers incoming 911 emergency calls.
• Coordinates dispatching of emergency police, fire, and other public safety equipment by receiving and transmitting radio traffic.
• Coordinates activities with other officers or departments as needed; exchanges information with officers in other law enforcement agencies, as needed and assigned.
• Inputs and retrieves computer data quickly. Utilizes teletype and/or computer to retrieve traffic, arrest and/or warrant information. Makes inquiries, entries, modifications, and cancellations into the TCIC/NCIC computer as needed.
• Ensures all sources are checked for outstanding warrants on prisoners or when requested.
• Prepares letters, forms, and reports on computer keyboards as required.
• Processes non-emergency and emergency requests for service.
• Answers questions and provides information to the public by telephone and in person.
• Makes entries into automated record files.
• Maintains accurate, up-to-date files and logs.
• Communicates effectively with those contacted in the course of work.
• Attends training, conferences, and meetings to keep abreast of current trends in the field and obtain or maintain certifications; represents the Department in a variety of local, County, State, and other meetings.
• Uses good judgment in making decisions in emergency and routine situations.
• May act as a police jailer as needed. May be required to perform search of prisoners.
• The employee must have the ability to work well with others and have a good/pleasant attitude.
• Perform other essential duties as required to achieve successful operations of the department.
• Must be able to follow directions.
• Regular and timely attendance is an essential job function.

Peripheral Duties

• Serves as a member of various employee committees as assigned.
• Other duties as assigned.

Desired Minimum Qualifications

• Graduation from high school or equivalent. Must be able to type 35 WPM.
• Must possess a valid Texas Driver's License by date of hire.
• Must pass required training program.
• Must attend and pass TCOLE training for Police Communications within twelve (12) months of employment.

Knowledge, Skills, and Abilities

• Ability to work effectively with the public, outside agencies, and other employees.
• Must be able to follow directions.
• Ability to make sound independent judgments during stressful situations.
• Ability to prioritize duties and maintain the standards required for the performance of duties.
• Ability to communicate effectively orally and in writing.
• Ability to exercise confidentiality.
• Skilled in general office duties and utilize modern office equipment, computer, software, TDD, telephone, and keyboard.
• Understanding of jurisdictional boundaries, as well as thoroughfares, landmarks, parks, schools, and public buildings within the jurisdiction.

Selection Guidelines

Formal application; review of education and experience; oral interview; background check; polygraph examination; psychological evaluation; successful completion of a drug screen.

Tools and Equipment Used

Two-way communication system, teletype, general office equipment, phone switchboard; computer, including word processing and specialized software; copy/fax machine; calculator; shredder.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds; prolonged sitting and use of radio communication system. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will primarily work indoors. The employee occasionally works near moving mechanical parts and other hazards associated within an office environment. The noise level in the work environment is usually moderate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

No one will perform the duties of a higher position without prior authorization from an individual authorized to approve.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.