Telecommunications Project Manager

CX Advanced Solutions; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

CX Advanced Solutions seeks an experienced Project Manager to lead Webex implementation projects. You will own project planning, coordination, and delivery oversight to ensure a smooth customer experience and successful outcomes.

You will partner with a cross-functional team, translating technical work into integrated schedules while maintaining clear expectations and proactive communication with customers.

Qualifications

• Typically 5+ years of project management experience leading customer-facing technology projects.
• Experience managing complex customer projects with multiple stakeholders and external dependencies.
• Strong skills in scope, schedules, resources, risks, issues, changes, and reporting.
• Excellent communication and leadership, including executive updates and handling difficult conversations.
• Technical understanding gained through cloud services, enterprise software, infrastructure, or similar implementations.

Responsibilities

• Manage multiple customer Webex implementations from kickoff to closeout.
• Collaborate with sales, engineering, and customer stakeholders on SOW, objectives, and deliverables.
• Create and maintain actionable project plans with milestones using Wrike.
• Be the primary contact for status, schedules, commitments, and escalations.
• Set up reporting rhythms and executive updates with clear progress, risks, and decisions.

Skills

Project management

Stakeholder management

Communication

Leadership

Risk management

Education

PMP certification

Tools

Wrike

Job description

CX Advanced Solutions is seeking an experienced, customer-focused Project Manager to lead Webex implementation projects and strengthen how we plan, manage, and deliver customer engagements. This individual contributor role is part of the Delivery team responsible for managing and executing these projects.

You will partner with a team of five, taking primary ownership of project planning, coordination, communication, and delivery oversight for assigned engagements. Your work will enable engineers to focus more fully on technical delivery while providing customers with clear expectations, proactive communication, and a well-managed implementation experience.

Essential Duties and Responsibilities:

• Manage multiple customer implementations from sales handoff through completion, including project kickoffs, execution, progress tracking, formal acceptance, and closeout.
• Partner with sales, engineering, and customer stakeholders to validate and execute the statement of work, business objectives, and deliverables.
• Develop and maintain actionable project plans with milestones and dependencies using the Wrike PPM tool.
• Serve as the primary point of contact for project status, schedules, commitments, and escalations.
• Establish communication and reporting routines appropriate to each engagement, including working-team meetings and executive updates, with clear, accurate information on progress, risks, required decisions, and next steps.
• Manage difficult conversations professionally, set realistic expectations, and communicate potential delays or changes early, with options and recommended actions.
• Maintain clear records of risks, issues, dependencies, decisions, and action items, with accountable owners and due dates.
• Work proactively to resolve blockers and escalde issues that require leadership intervention.
• Manage scope changes through the internal change request process.
• Work closely with delivery engineers to translate technical work into an integrated project schedule while respecting their ownership of technical decisions and estimates.
• Coordinate dependencies across customer teams, internal functions, vendors, and other delivery partners.
• Ensure clear owners and completion criteria for implementation readiness, customer testing, training coordination, go-live, and transition to support
• Coordinate go-live readiness reviews and customer approvals with engineers responsible for technical validation and contingency planning.
• Assess current delivery practices and contribute to a consistent, practical approach to project management in collaboration with the rest of the Delivery team.
• Develop reusable templates, documents, and workflows with team members for sales handoffs, project kickoffs, planning, status reporting, risk management, change control, acceptance, and closeout.
• Facilitate lessons-learned discussions and turn recurring issues into specific improvements.

Qualifications

• Typically 5+ years of project management experience, including leading customer-facing technology projects from kickoff through customer acceptance.
• Experience managing complex customer projects with multiple stakeholders, senior customer leaders, competing priorities, and external dependencies.
• Strong skills in managing project scope, schedules, resources, dependencies, risks, issues, changes, and reporting.
• Strong communication and leadership skills, including leading meetings, writing executive updates, handling difficult conversations, and gaining commitments without direct authority.
• Technical understanding and sound judgment gained through cloud services, communications, enterprise software, infrastructure, or similar implementation projects.

Preferred qualifications

• Familiarity with Cisco Webex or similar enterprise communications and collaboration platforms, including implementation or migration projects.
• PMP certification or a comparable project management credential.