Unified Communications Engineering

Nous Infosystems Pvt. Ltd.; Princeton (NJ); On-site; USD 140,000 - 180,000; Full time

Job summary

Nous Infosystems Pvt. Ltd. is seeking an experienced UC Consultant to join the Global Unified Communications Engineering team.

You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and voice recording with IPC Connexus trading turret support. You will lead incident management, vendor escalation with Cisco and telecom carriers, and ensure E911 readiness and Microsoft Teams integration.

Qualifications

• 10+ years of Unified Communications engineering/support experience.
• Hands-on Webex administration and architecture knowledge.
• Familiarity with voice recording requirements and SIP Trunking.
• Experience with incident management and vendor escalation processes.
• Strong communication and collaboration skills.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center in production.
• Manage Voice Recording platforms and ensure compliance.
• Support Trading Turret systems (IPC Connexus) for trading floors.
• Coordinate with Telecom Service Providers and vendors.
• Configure, support, and troubleshoot SIP Trunking connectivity.
• Lead incident management, triage, escalation, and resolution.
• Own vendor escalation with Cisco and telecom carriers.
• Coordinate UC service requirements with business units and stakeholders.
• Support Red Sky emergency services and compliance requirements.
• Support Microsoft Teams Meetings and related services.
• Monitor UC health using observability tools (Splunk).
• Analyze Call Detail Records (CDR) for reporting and troubleshooting.
• Demonstrate flexibility to work weekends/off-hours for changes.
• Enhance documentation and promote knowledge sharing.

Skills

Cisco Webex Calling

Webex Contact Center

Voice Recording

Trading Turret IPC Connexus

SIP Trunking

Incident management

Vendor escalation

E911 / Red Sky

Microsoft Teams

UC observability (Splunk)

CDR management

Vendor coordination

Cisco certifications

Tools

Webex Control Hub

Splunk

IPC Connexus

Job description

The UC Consultant will be part of Clients Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region. The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus), Telecom Service Provider relationships, and SIP Trunking, working closely with business units and stakeholders to ensure platforms remain reliable, secure, and well supported.

The candidate will serve as a key point of contact for incident management and vendor escalation across UC platforms, partnering with Cisco, telecom carriers, and other vendors to resolve issues quickly and minimize service impact. The role also involves supporting Red Sky (E911) emergency calling services and Microsoft Teams Meetings, monitoring platform health through observability and logging tools such as Splunk, and managing Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

Responsibilities Include

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
• Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.

Qualifications

• 10+ years of experience in Unified Communications engineering/support roles.
• Hands-on experience with Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR (Call Detail Record) management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.
• Strong written and verbal communication skills.
• Strong time management and multitasking skills, with the ability to prioritize across multiple concurrent workstreams.
• Ability to use Copilot and other AI productivity tools to improve efficiency and productivity in day-to-day engineering and support work.
• Strong collaboration skills with the ability to work effectively as part of a team.
• Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus.
• Experience with E911 solutions (Red Sky or similar) is a plus.
• Experience working with Microsoft Teams Meetings/collaboration platforms.
• Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred.