Project Manager (Integration, Client-facing)

PMO Partners LLC; Boston, Northern (MA, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

PMO Partners LLC in Boston seeks a results-driven Project Manager to lead SaaS services engagements. You will manage stakeholder expectations, plan and guide change management, and negotiate scope, timelines, and budgets with customers.

The role emphasizes strong communication, risk management, and collaboration with cross-functional teams to ensure on-time delivery and client satisfaction in a fast-paced environment.

Qualifications

• 2+ years of project management experience in customer-facing, fast-paced, high-tech environments.
• Experience in SaaS or software-related services is preferred.
• Experience working with manufacturing firms or engineering environments is a plus.
• Strong written and verbal communication with internal teams and clients.
• Ability to manage timelines, scope, and budgets while balancing priorities.

Responsibilities

• Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries.
• Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
• Oversee project scope, manage customer expectations, and address scope creep directly with customers.
• Assess project health, identify risks, and implement risk management strategies to ensure successful project delivery.
• Ensure project records reflect customer goals, timelines, scope, risks, and progress.

Skills

Project management

Stakeholder communication

Risk management

Change management

Education

Bachelor's degree in a related field

Tools

ERP systems

Job description

As a Project Manager, you will be responsible for driving the successful delivery of services engagements through management of all aspects of the customer’s experience. In this role, you will work consultatively with active customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, timeline, and budget.

Type Contract

Responsibilities

• Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
• Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
• Oversee project scope, manage customer expectations, and address scope creep directly with customers.
• Assess project health, identify risks, and implement risk management strategies to ensure successful project delivery.
• Ensure project records reflect customer goals, timelines, scope, risks, and progress.

Requirements

• 2+ years of project management experience in customer-facing, project management roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
• Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
• Experience working with and communicating with manufacturing firms, along with lean six sigma or process improvement experience, is a plus.
• Familiarity with ERP systems and/or software integrations is a plus.
• Highly organized with the ability to manage project timelines, scope, and budgets while thinking creatively.
• Strong communicator and listener, able to clearly explain concepts, status, and plans to both internal teams and clients, and adapt based on the audience.
• Ability to build professional, collaborative relationships with both colleagues and executive-level customers to drive project success.
• Effective time management skills, balancing daily activities with long-term initiatives.
• Quick to learn new products, industries, and adapt to changing processes and tools.