Telecommunications Operator - Part Time - Days - Atlantic Mobile Health

Atlantic Health System; New York, Florham Park (NY, NJ); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Atlantic Health System in New York seeks a centralized switchboard operator to answer and route incoming calls and provide information per policies. You will maintain the call directory and support basic clerical tasks as needed.

Responsibilities include troubleshooting system issues, using desk directories and on-call lists, operating paging systems, and communicating codes and alerts in line with disaster management plans.

Qualificações

• Ability to handle a high volume of calls courteously and efficiently.
• Strong communication skills and knowledge of hospital policies.
• Familiarity with desk directories and on-call lists is a plus.

Responsabilidades

• Receives and relays internal and external calls and provides information per policies.
• Troubleshoots basic system issues when needed.
• Uses desk directories, on-call lists, and reference guides.
• Operates paging/beeper systems to contact personnel and code teams.
• Communicates codes and alerts according to disaster management plans.
• Performs other related duties as assigned.

Conhecimentos

Call handling

Customer service

Communication

Ferramentas

Paging system

Descrição da oferta de emprego

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.

Principal Accountabilities

1. Receives and relays internal and external calls and provides general information according to policies and procedures.
2. Troubleshoots system issues when needed.
3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
4. Operates beeper and paging system to contact hospital personnel and code team.
5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
6. Performs other related duties as assigned.