Telecommunications Equipment Operator

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Madison, WI, seeks a Telecommunications Equipment Operator at the Centralized Attendant Center.

You must have at least one year of specialized experience equivalent to GS-4 in the Federal service, performing duties such as receiving and directing callers, providing routine information, and operating telecommunications equipment. Education requires four years of education above high school; transcripts must be submitted; combination of education and

Qualifications

• Specialized experience for GS-4 level duties in telecommunications.
• Transcripts must be submitted with your application materials.
• Education can be credited with proper documentation.

Responsibilities

• Provide information of routine nature and direct callers.
• Connect incoming calls using telecommunications systems.
• Maintain records of calls and provide referral services.
• Operate and monitor computer systems as part of daily tasks.

Skills

Receiving callers

Directing callers

Routine information

Operating telecom systems

Maintaining call records

Monitors computer systems

Education

Four years above high school

Job description

SPECIALIZED EXPERIENCE

You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Telecommunications Equipment Operator and that is typically in or related to the work of the position to be filled. Specialized experience includes: providing information of a routine nature; receiving and directing callers; providing general clerical and referral services; connecting incoming calls using telecommunications systems; maintaining records of calls; and operating and monitoring computer systems.

NOTE

Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

EDUCATION

Successfully completed four (4) years above high school in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation.

COMBINATION

Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. NOTE: Your experience must be documented in your resume and transcripts are required.

Physical Requirements

The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment and carry light items such as papers and books, no special physical demands are required to perform the work.

More Information

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Location

This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison, WI.