Telecommunications Operator - Full Time - Evenings - Newton - Mobile Health

Atlantic Health System; Newton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Atlantic Health System is seeking a hospital switchboard operator to answer, route, and relay calls, maintain the call directory, and update toll records. This on-site role supports hospital communications and emergency announcements.

Responsibilities include operating paging systems, relaying codes and drills, and assisting with mail and messages as needed. A high school diploma is required; hospital or call center experience preferred.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Receives and relays internal and external calls and provides information per policies.
• Troubleshoots basic system issues as needed.
• Uses desk directories, on-call lists and reference guides.
• Operates beeper and paging system to contact hospital personnel and code teams.
• Communicates codes, alerts and announcements per policies, including disaster plans.
• Performs other related duties as assigned.

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Job description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.

Principal Accountabilities:

• 1. Receives and relays internal and external calls and provides general information according to policies and procedures.
• 2. Troubleshoots system issues when needed.
• 3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
• 4. Operates beeper and paging system to contact hospital personnel and code team.
• 5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
• 6. Performs other related duties as assigned.

Required:

• 1. High School Diploma or equivalent.

Preferred:

• 1. Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
• 2. Experience working in a Call Center.