Telecommunications Operator - Part Time - Days - Mobile Health

Atlantic Health System; Florham Park (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Atlantic Health System is seeking a Switchboard Operator to answer and route calls, maintain the central switchboard, and communicate announcements across the hospital. The role involves updating the call directory, handling toll records, and performing light clerical tasks as needed.

Responsibilities include relaying information, troubleshooting beeper/paging systems, and using reference materials to support staff.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to follow policies and procedures.

Responsibilities

• Receives and relays internal and external calls and provides general information according to policies and procedures.
• Troubleshoots system issues when needed.
• Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
• Operates beeper and paging system to contact hospital personnel and code team.
• Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.

Skills

Customer service

Communication skills

Attention to detail

Phone etiquette

Education

High School Diploma or equivalent

Tools

Phone system (PBX)

Beeper/Paging system

Directory lookup

Job description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.

Principal Accountabilities:

• Receives and relays internal and external calls and provides general information according to policies and procedures.
• Troubleshoots system issues when needed.
• Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
• Operates beeper and paging system to contact hospital personnel and code team.
• Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
• Performs other related duties as assigned.

Required:

• High School Diploma or equivalent.
• Minimum 1 year of experience in Customer Service or relevant area.

Preferred:

• Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
• Experience working in a Call Center.