Telecommunications Operator - Full Time

Springhill Medical Center; Mobile (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

Springhill Medical Center is hiring for a front desk/administrative support role. The position supports a multi-shift schedule with after-hours IT liaison duties, including incident ticketing, paging systems, and on-call coordination.

The role requires greeting callers professionally, scanning documents, and maintaining clear communication across hospital systems. A high school diploma or GED and basic computer skills are required.

Qualifications

• High School Diploma or GED required.
• Basic computer skills required.
• Strong telephone etiquette and customer service skills desired.

Responsibilities

• Answer and manage incoming calls promptly, greet callers in a friendly professional manner and transfer them as necessary.
• Perform light administrative tasks including scanning documents into a document management system.
• Utilize office communication systems to perform telecommunications duties, including intercom, two-way radio, and code phone.
• Interface with IT, including opening Incident Tickets, manage On Call lists after hours, codes and alarms.
• Must have basic computer skills.

Skills

Basic computer skills

Telephone etiquette

Interpersonal communication

Education

High School Diploma or GED

Tools

Document management system

Intercom system

Incident Ticketing system

Job description

Position Overview:

This position is Wednesday-Friday from 3pm-11pm and Saturday-Sunday from 7am-3pm.

Pre-Employment Requirements:

• We are a drug free facility. Passing a pre-employment drug screening is required.

Education Requirements:

• Must have a High School Diploma or GED.

Job Requirements:

• Answer and manage incoming calls promptly, greet callers in a friendly professional manner and transfer them as necessary.
• Perform some additional light administrative tasks to include scanning documents into a document management system.
• Utilize office communication systems to perform telecommunications duties, including intercom, two-way radio, and code phone.
• Interface with IT, including opening Incident Tickets, manage the On Call lists after hours, codes and alarms.
• Must have basic computer skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.