Telecommunicator (911 Operator/Dispatcher)

Osceola County Sheriff's Office - Sheriff Christopher A. Blackmon; Kissimmee (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on Bonus

FRS retirement plan

Free health clinic for employee and/or

Family

Job summary

Osceola County Sheriff's Office - Sheriff Christopher A. Blackmon is seeking a Communications Operator (911 Operator/Dispatcher) in Kissimmee, FL. You will answer, process, prioritize, and dispatch emergency and non-emergency calls using CAD, relaying instructions and entering data accurately.

The role requires handling high-stress situations, typing 40 WPM, and completing exams. Eligible candidates should be willing to a 3-year commitment and work rotating shifts, including nights and weekends.

Qualifications

• High School Diploma or GED required.
• Able to work rotating shifts, including nights, weekends, and holidays.
• Type 40 WPM with 90% accuracy.
• Must pass required exams and evaluations.
• Commitment to a 3-year term in Communications.

Responsibilities

• Answer, process, prioritize, and dispatch incoming calls for service.
• Relay instructions and provide pertinent information to field personnel.
• Enter data into the CAD system accurately.
• Coordinate with Deputies, Firefighters, and EMTs as needed.
• Maintain composure and perform under high-stress conditions.

Skills

Typing 40 WPM

Multitasking

Public safety comms

Education

High School Diploma or GED

Job description

• Sign-on Bonus*** - $3,000.00

A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMT’s) of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

Requirements

• Must have a High School Diploma or G.E.D.
• Must be able to work rotating shifts, night shifts, weekends, holidays, and be available for on-call.
• Must be able to work 12-hour shifts; Day Shift 6:00 a.m. to 6:00 p.m. and Night Shift 6:00 p.m. to 6:00 a.m. with a four-month rotation.
• Must be able to type 40 WPM, 90% accuracy.
• Must pass the Ergometrics ECOMM National Exam.
• Successfully pass a truth verification exam, drug screen, audiometry exam and a psychological evaluation.
• Must be able to multi-task and work within a high-stress environment.
• No tattoos on the head, face, neck, hands, or other areas that cannot be concealed. Tattoos must not be excessive or offensive in nature.
• Must be willing to give a three-year commitment to the Communications division.

Benefits

• Health, dental, life, and long-term disability insurance
• Free health clinic/prescriptions for employee and family
• FRS Retirement Plan

Compensation

• 192 hours of PTO, plus 12 paid holidays a year
• Education Reimbursement/College Degree Incentive
• Night shift differential
• Longevity Benefit