Telecommunications Operator

by Strategic Government Resources, Inc.; Cleburne (TX); On-site; USD 31,000 - 44,000; Full time

Job summary

Strategic Government Resources, Inc. seeks a Telecommunications Operator to answer multiple lines, dispatch calls, and operate the 9-1-1 system. The role requires effective communication and the ability to work with the public.

You must be willing to work flexible shifts, including holidays and weekends. A Texas driver’s license and TCOLE license within six months are required.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Ability to work with the general public.
• Ability to use radio and electronic data communication devices.
• Ability to handle several tasks at one time, possibly under a stressful situation.

Responsibilities

• Answer multiple incoming phone lines.
• Dispatch calls and operate the 9-1-1 system.
• Use radio and public safety communications equipment.
• Provide general information to the public.
• Work flexible shifts, holidays, and weekends as needed.

Skills

Communication skills

Public interaction

Radio system use

Multitasking under pressure

Education

High school diploma or equivalent

6 months experience/training

Valid Class C Texas driver’s license

Telecommunications Operator License (TCOLE)

Tools

Radio equipment

Job description

Compensation - $27.13/hr

Position open until filled.

BRIEF DESCRIPTION

Under general supervision, the telecommunications operator is responsible for answering multiple incoming phone lines, dispatching calls, operating the 9-1-1 system and using the radio during assigned shifts, and providing general information to the public. The operator must be willing and able to work flexible shifts, holidays, and weekends as needed.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate effectively both orally and in writing
• Ability to work with the general public
• Ability to use radio and electronic data communication devices
• Ability to handle several tasks at one time, possibly under a stressful situation

EDUCATION AND EXPERIENCE

High school graduate or equivalent; OR

At least six (6) months of equivalent combination of experience and training, which provides the required knowledge, skills, and abilities

CERTIFICATES AND LICENSES REQUIRED

A Valid Class C Texas driver's license and the ability to maintain a satisfactory driving record

Must obtain a Telecommunications Operator License within six (6) months of hire date, including but not limited to the following courses;

• Course #1305 TCOLE Rules Overview for Telecommunicators and Jailers
• Course #1013 Basic Telecommunicator Course
• Course #2120 Crisis Communication Course
• Course #2809 TLETS/NLETS Basic Operators Course
• Course #3802 NCIC/TCIC Basic Procedures Course 911 Call Taker training Telecommunications Device for the Deaf

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during the summer and winter months.

TOOLS AND EQUIPMENT USED

Standard office equipment including multi-line telephone, two-way radio, multi-channel public safety radio system, digital recording machine, computer, fax machine, copier, scanner, printer, Genovation keypad, etc.