Telecommunications Operator

silvercross; New Lenox (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical Plan

Dental & Vision

401(k) Match

Paid Time Off

Tuition Reimbursement

Job summary

Silver Cross Hospital in New Lenox, IL, is seeking a part-time Telecommunications Operator to support daily communications across departments. You will answer incoming calls, greet callers, provide information, transfer calls, and help route messages in a fast-paced environment.

The role involves clerical tasks, maintaining directories, and following policies while delivering courteous service to patients, visitors, and staff.

Responsibilities

• Answer incoming calls, greet callers, provide information, and transfer calls.
• Assist callers in determining proper department or person to connect with.
• Maintain an organized directory with updated on-call schedules and contact information.
• Dispatch and document incidents and coordinate with security, maintenance, and nursing staff.

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Essential Duties and Responsibilities:

• Answer incoming calls, greeting callers, providing information, and transferring calls.
• Assists callers in determining the proper department or person they want to be connected.
• Assists in calls where speed and accuracy are essential.
• Performs clerical duties such as typing, filling, documenting, and other miscellaneous duties.
• Maintains an organized Directory with updated information such as on-call schedules, updated and current telephone numbers/addresses, etc.
• Follows all HIPPS laws and regulations.
• Route emergency calls appropriately.
• Contacts security and maintenance staff members when necessary.
• Daily Census.
• Utilizes Meditech/MOX, Outlook, and Cerner for e-mail, patient/physician look up.
• Acts upon and follows policy and procedure for all emergency codes and disasters.
• Utilizes and Maintains Air Messenger Pro paging.
• Utilizes and maintains ComNet overhead paging and zone paging.
• Utilizes and maintains ARC Call System.
• Pages appropriate personnel audibly via paging through the Cisco switchboard system & CES.
• Pages physician and staff via Microsoft Outlook.
• Monitoring Fire (Siemens), generator, and security systems (Cure). Monitors alarms and contact proper personnel when needed.
• Utilizes and monitors Rauland - Nurse Call.
• Utilizes and monitors Security radio.
• Dispatching Building Services during meetings, after hours and on weekends. Operators are responsible for documenting the incident and dispatching the technician on call.
• Dispatching Home Health after hours and on the weekends. Operators are responsible for documenting the incident, managing the home health on call schedule, documenting patient information, and contacting the nurse on call.
• The Operators are a backup for Security and takes their calls when no one is available.
• Operators train new hires (operators) and the Security staff.
• Pro Operate TDD and Pacific Interpreters to process calls requiring special attention.
• Provides information on patient location and is familiar with call restrictions of each area.
• Ability to provide an appropriate initial response to irate callers and contact appropriate staff and elevate call.

Work Shift Details:

Various, Part-time

Department:

TELECOMMUNICATIONS

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$16.36 - $19.22

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.