Telecommunications Operator

BILH Performance Network; Beverly (MA); On-site; USD 23,419 - 30,307; Full time

Job summary

Beverly Hospital, part of Beth Israel Lahey Health, is seeking a Telecommunications Operator to answer and route calls across Beverly and Addison Gilbert Hospitals and affiliated centers. The role involves handling emergency code communications, documenting information, and coordinating with security and staff.

The operator will monitor alarms, assist in decedent paperwork with the state registry, and communicate with funeral homes as needed.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.

Responsibilities

• Answer, evaluate, and facilitate incoming calls to Beverly and Addison Gilbert Hospitals and affiliated centers.
• Monitor hospital safety/security alarms and code blue/emergency communications.
• Document patient and required information into hospital records and coordinate code communications.
• Coordinate decedent transfer with funeral homes and complete decedent paperwork as needed.

Skills

Excellent communication

Customer service

Email

Microsoft Office

Medical terminology

Switchboard experience

SPOK console experience

Education

High School diploma or equivalent

Tools

SPOK communication console

Job description

# Telecommunications OperatorBeverly, MA • Beverly Hospital • Full-time • EveningShare job:Apply now**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Telecommunications Operator**Job Description:****Telecommunications Operator**Position Summary:Under the direction of the Telecommunications Supervisor, the Telecommunications Operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The Telecommunications Operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations. The Telecommunications Operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The Telecommunications Operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.The Telecommunications Operator requires High School diploma or equivalent, excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology. Previous switchboard experience preferred. SPOK communication console experience preferred.**Pay Range:**$17.00 – $22.88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled### **Job details*** **Employment:** Full-time* **Hours/Week:** 40* **Shift:** Evening* **Category:** Infrastructure* **Pay Range:** $17.00 - $22.88* **FLSA:** Non-Exempt* **Req ID:** JR94309