Telecommunications Operations Supervisor

U.S. Department of Veterans Affairs; Detroit (MI); On-site; USD 62,000 - 80,000; Full time

Job summary

The Department of Veterans Affairs’ Detroit VA Medical Center is seeking a Supervisory Telephone Operator to lead the telephone operations team, ensure excellent first impressions, and safeguard the center's image.

You will supervise Lead Telephone Operator and Telephone Operator staff, coordinate reporting, on-call information, and emergency communications, and participate in recruitment and policy discussions.

Qualifications

• Supervises telephone operators and manages related procedures.
• Coordinates telecommunication activities with medical center management.
• Participates in recruitment, interviews, and selection of staff.

Responsibilities

• Supervise all telephone operators and oversee operator functions.
• Manage administrative functions and ensure quality standards in telephone services.
• Develop, analyze, report and advise on improving telecommunication effectiveness.

Skills

Supervisory experience

Telecommunication operations

Administrative management

Coordination

Recruitment

Job description

The Department of Veterans Affairs’ Detroit VA Medical Center is seeking a Supervisory Telephone Operator to lead the telephone operations team, ensure excellent first impressions, and safeguard the center's image.

You will supervise Lead Telephone Operator and Telephone Operator staff, coordinate reporting, on-call information, and emergency communications, and participate in recruitment and policy discussions.