Telecommunications Dispatcher - 2nd Shift- Full Time

Biltmore Workforce Management; Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

The Biltmore Company Police Telecommunicator position handles emergency and non-emergency calls from staff and guests, dispatches units to response sites, and maintains contact with field units and alarms. You will monitor CCTV and alarms and provide essential support to leadership, the department, and the company during incidents.

Shifts are generally 3:00 pm–11:00 pm, with some night shifts as needed. This is a full-time role (32+ hours per week).

Qualifications

• High school diploma required; DCI computer operator certification preferred.
• Must have or be able to obtain the NC Telecommunicator certificate.
• At least one year of related field experience preferred.
• Demonstrated commitment to delivering world-class guest service.
• Ability to quickly acquire knowledge of Biltmore geography and estate properties.
• Excellent interpersonal and communication skills; clear in emergencies.
• Proficiency with Word, Excel, Outlook; ability to learn Biltmore systems.

Responsibilities

• Receive and prioritize emergency and non-emergency calls for service from staff and guests.
• Operate multi-frequency, multi-radio communication system.
• Dispatch Company Police and other departments to calls.
• Answer emergency and routine phone calls.
• Maintain communication with parties in emergency situations.
• Condense and log large amounts of information into logs and reporting systems.
• Relay vital information to 911 for external response.
• Monitor alarms and CCTV; dispatch personnel to activations.
• Support leadership and the department as required.

Skills

Interpersonal communication

Calm under pressure

Emergency response mindset

Education

High school diploma

DCI computer operator certification

NC Telecommunicator certificate

Tools

Word

Excel

Outlook

Job description

Job Description

The starting pay for this position is $17.09/hour and is based on the level of experience and qualifications beyond the minimum requirements for the role. This position receives a 2nd shift pay differential of $1.25/hour. (Base pay of $17.09 + 2nd shift differential $1.25 = $18.34/hour) Shifts can vary, but are generally 3:00 pm - 11:00 pm, with night shifts as needed. Full Time: a position working 32+ hours per week. The Biltmore Company Police Telecommunicator receives and responds to telephone, radio, alarm system, or other requests for emergency and non-emergency assistance, including law enforcement, fire, medical, or other emergency services. Other related duties include, but are not limited to: dispatching appropriate units to response sites; maintaining contact with all field units and other agencies; responding to all phones and alarm systems that communicate directly into the communications center; monitors all alarm (fire, access control, intrusion) and CCTV systems with a primary focus on those systems outside of Biltmore House; and general assistance and support for leadership, the department, and the company as required.

Essential Job Duties

1. 1. Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guest.


2. 2. Operates multi-frequency, multi-radio communication system.


3. 3. Dispatches Company Police and other departments to emergency and routine calls.


4. 4. Answers emergency and routine phone calls.


5. 5. Maintains communication with parties involved in emergency situations.


6. 6. Must condense, type and record large amounts of information into logs and reporting systems.


7. 7. Relays vital information to 911 for response from outside public safety agencies.


8. 8. Monitors burglar, intrusion, fire and environmental alarms across all companies.


9. 9. Dispatches appropriate personnel to alarm activations.

Qualifications

1. 1. High school diploma required; additional education or training preferred; must be able to obtain DCI computer operator certification.


2. 2. Must have or be able to obtain the NC Telecommunicator certificate.


3. 2. At least one (1) year of related field experience preferred.


4. 3. Demonstrated commitment to delivery of world-class internal/external guest service.


5. 4. Ability to quickly acquire comprehensive knowledge of the geography of Biltmore and estate properties, including the location of streets, structures and landmarks.


6. 5. Outstanding interpersonal and communication skills; must be able to convey information clearly, concisely, and effectively in emergency situations.


7. 6. Proficiency in Word, Excel, and Outlook; ability to quickly learn Biltmore systems. Prior experience with EMS systems/communications a plus.


8. 7. Excellent organizational and planning skills; can multitask under duress, prioritize, and adapt as needed.


9. 8. Proactive, exercises good judgment; clear thinker, calm in emergencies; creative problem solver; can anticipate and troubleshoot.


10. 9. Ability to maintain confidentiality.

Physical Requirements

1. 1. Candidates must be able to sit for extended periods of time.


2. 2. Candidates will possess normal hearing and eyesight.


3. 3. Ability to lift up to 20 pounds occasionally.


4. 4. Ability to remain calm in stressful and emergency situations essential.


5. 5. Ability to operate a console/keyboard for extended periods of time.

#BiltmoreCareers Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.