Biltmore House Security Officer - Flex

BWM Biltmore Workforce Management; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

On-site health clinic

Estate retail & dining discounts (40%)

Housing/childcare assistance

Job summary

Biltmore is seeking a Security Officer to provide professional guest service and safety coverage across the estate. The role requires maintaining access control, responding to incidents, and supporting security operations in a hospitality environment.

Starting pay is $17.09 per hour with a flexible schedule averaging 20–29 hours per week, typically 8am–6pm or 1pm–11pm. Applicants must meet age, licensing and certification requirements and be ready to work onsite.

Qualifications

• Must have or be able to obtain AED, CPR and First Aid certification.
• At least one year of similar experience in guest services support, safety, security or related field.
• Experience in hospitality/security within attractions or upscale hotel/resort environments is preferred.
• Excellent interpersonal and written/verbal communication skills.

Responsibilities

• Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner.
• Delivering security and emergency response services for assigned locations and events.
• Supporting safety and operational needs of staff, guests, and vendors across the estate.
• Maintaining access control for collections, secured buildings, restricted areas, and other property.
• Monitoring areas to identify and address potential safety or security concerns.
• Responding to incidents, emergencies, and requests for assistance.
• Upholding company policies and safety standards at all times.
• Providing support to leadership and the Security Department.

Skills

Guest services

Safety & security

Communication

Report writing

AED/CPR certification

Education

High school diploma

Job description

Job Description

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Schedule can vary but is generally 8am-6pm, or 1pm-11pm.

Benefits

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• Free tickets based on hours worked
• And much more!

Requirements

• Must be at least 19 years of age and have a valid driver’s license.
• High school diploma required. Related training or certifications helpful. Must have or be able to obtain AED, CPR and First Aid certification.
• At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. The ideal candidate will have had prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service.
• Demonstrated commitment to delivering world class internal/external guest service.
• Excellent interpersonal and communication skills (written and verbal). Ability to write and complete reports in standard English. Knowledge of second language helpful.
• Ability to properly evaluate situations and exercise good judgment is essential.
• Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent.
• Works effectively both independently and as part of a dynamic guest service team.
• Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.
• Ability to prioritize work, multi-task, and adapt accordingly.
• Keen attention to detail.

Physical Requirements

Physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.

• 1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
• 2. The incumbent will be required to stand/walk for extended periods of time.
• 3. The incumbent will be required to physically assist guests and employees as needed.
• 4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
• 5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
• 6. Must have a valid NC Driver's License with clean driving record & be at least 19 years of age.
• 7. Must be able to look at computer screens for an extended period of time.

Essential Job Duties

• Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner
• Delivering security and emergency response services for assigned locations and events
• Supporting the safety and operational needs of staff, guests, and vendors across the estate
• Maintaining access control for collections, secured buildings, restricted areas, and other company property and assets
• Monitoring assigned areas to identify and address potential safety or security concerns
• Responding appropriately to incidents, emergencies, and requests for assistance
• Upholding company policies, procedures, and safety standards at all times
• Providing general support and assistance to leadership, the Security Department, and the company as needed
• Security Officer 1 personnel are expected to demonstrate professionalism, strong communication skills, situational awareness, and a commitment to exceptional guest service in a dynamic hospitality environment.

Company Culture

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

Background Check

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.