AHV Facility Services Staff II (3rd Shift) Full-Time

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Biltmore Estate is hiring for a third-shift custodial/janitorial role responsible for cleaning restrooms, offices, and public areas across the Estate. The position requires detail orientation, the ability to work evenings and weekends, and a valid driver’s license.

Responsibilities include maintenance tasks, snow and debris cleanup, emergency cleans, and strict adherence to safety and quality standards. OT and varied shifts may be required.

Qualifications

• High school diploma or GED required.
• At least 1 year custodial/janitorial or maintenance experience.
• Detail-oriented with focus on cleanliness.
• Commitment to delivering world class guest service.
• Ability to work independently or as part of a team.
• Must have a valid driver’s license and be at least 19 years old.
• Ability to read and comprehend MSD sheets.

Responsibilities

• Clean restrooms to Biltmore standards and clean public areas.
• Clean offices, break rooms, and empty trashcans.
• Perform maintenance tasks (bulbs, pressure washing, fountain cleaning).
• Snow removal at RTSC, Village, and AHV Barn (hotel stay included).
• Assist with cleaning at RTSC ticketing center as needed.
• Climb scaffolding and ladders.
• Perform emergency cleaning of bodily fluids.
• Storm debris cleanup.
• Follow safety protocols and OSHA standards.

Skills

Attention to detail

Teamwork

Independent worker

MSDS literacy

Customer service mindset

Initiative

Physical stamina

Education

High School Diploma or GED

Job description

Typical third shift hours are 10:58pm - 6:58am, with a mix of weekdays and weekends required (including holidays). Facility Services staff are responsible for performing general custodial and janitorial work in and around Biltmore House, Antler Hill Village, Antler Hill Barn, Cedric's, Bistro, Winery, RTSC, and other locations across the Estate.

Essential Job Duties

1. Responsibilities include but are not limited to: Clean restrooms with high degree of cleanliness and detail to Biltmore standards, clean pubic areas, offices, break room, empty trashcans, clean various areas on the Estate, carry out task as needed (light bulbs, pressure washing, clean fountain)
2. Come in due to emergencies
3. Detail-oriented
4. Snow removal at RTSC, Village, and AHV Barn (with hotel stay included)
5. Assist with cleaning and maintenance at RTSC ticketing center as needed
6. Climb scaffolding, ladders
7. Perform emergency clean-up of bodily fluids.
8. Storm debris clean-up
9. Ensure that safety protocols and quality controls are followed and that work is in full compliance with OSHA and departmental, company standards

Additional Responsibilities

1. Perform very minor maintenance work orders as assigned by management.
2. Assistance with administration related to area operational activities.
3. Store, organize and maintain proper supplies and supply rooms.
4. Work overtime, or different shift if required by management.
5. Work from heights of at least 8'
6. Provide general support and assistance to the department, leadership, and company as required.

Qualifications

1. High school diploma (or GED). Additional education, training, and/or certification(s) preferred.
2. At least one (1) year of previous custodial/janitorial and/or maintenance experience. The ideal candidate will have had prior experience in the same or similar role in another guest service, attraction, or hotel/resort environment, preferably working either second or third shifts.
3. Outstanding attention to detail.
4. Demonstrated commitment to contributing to the delivery of world class guest service through providing clean and immaculate facilities for guest use.
5. Ability to work effectively both independently and as part of a guest service team.
6. Ability to safely operate commercial cleaning equipment, and to read and comprehend material safety data (MSD) sheets.
7. Ability to be proactive and take initiative where appropriate.
8. Ability to exercise good judgment.
9. Ability to prioritize, multi-task, and work under deadlines.
10. Must have a valid driver's license and be at least 19 years of age.

Physical Requirements

1. Ability to lift/push/pull up to 50 pounds on a regular basis, and up to 75 pounds occasionally.
2. Ability to stand/walk, stoop, bend, kneel, reach overhead and below throughout the duration of a shift.
3. Ability to climb ladder/scaffolding up to 8 feet.
4. Visual acuity and the ability to respond to a variety of stimuli appropriately.
5. Ability to work effectively with exposure to dust, dirt, foul odors, bodily fluids, extreme temperatures and/or weather conditions, using the proper safety and protective equipment.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

The offer of employment is conditional upon the result of a security background check, reference checks, and - for certain positions - a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.