Telecommunications Consultant

State of North Carolina; North Carolina; On-site; USD 32,000 - 57,000; Full time

Job summary

The State of North Carolina's Department of Health and Human Services seeks a Telecommunications Consultant for the Deaf and Hard of Hearing division. Working from the Wilmington Regional Center, you will serve Deaf, DeafBlind, and Hard of Hearing individuals across a 12-county area, with frequent local and occasional out-of-region travel.

You will install, demo, and consult on hearing loss assistive tech, deliver community presentations, and provide technical assistance and outreach for EDS and

Qualifications

• Bachelor’s degree in a related field.
• Experience assessing the equipment needs of Deaf, HOH, or DeafBlind individuals.
• Experience with hearing loss assistive technology and telecommunications equipment.

Responsibilities

• Provide consultation services for telecommunications access and hearing loss assistive technology.
• Deliver information sessions at community events within the 12-county region.
• Demonstrate and consult on telecommunications equipment during home visits.
• Travel extensively within the region to support EDS and TRP programs.
• Maintain demonstration and loaner equipment at the Regional Center.
• Engage with community events, health fairs, and job fairs, sometimes after hours.
• Support outreach to agencies and businesses about EDS and TRP.

Skills

Equipment installation and testing

Hearing loss assistive technology

Microsoft Office (Excel, Outlook, Word

Training individuals on telecom gear

Education

Bachelor's degree in related field

Job description

Agency

Dept of Health and Human Services

Division

Deaf and Hard of Hearing

Job Classification Title

Casework Associate I (S)

Position Number

60043224

Grade

NC04

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Telecommunications Consultant works primarily to promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP) and serves in the Wilmington Regional Center in Wilmington, NC. The individual in this position works with individuals who are Deaf, DeafBlind, and Hard of Hearing in a 12-county region North Carolina. This position travels extensively within the region and occasionally outside the region.

• Provide consultation services for telecommunications access and hearing loss assistive technology
• Deliver presentations at information sessions to the community in various locations within the 12 counties
• Conduct telephone & equipment demonstration and consultation during home visits
• Provide technical assistance related to telecommunications equipment
• Public outreach to agencies/businesses regarding EDS and TRP through presentations
• Maintain the Regional Center demonstration and loaner equipment
• Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
• Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required.

The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $32,287 - $56,502

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, DeafBlind, or Hard of Hearing (HOH)
• Demonstrated ability assessing the equipment needs of consumers Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
• Ability to train individuals on the use of telecommunications equipment Knowledge and experiences with Hard of Hearing, Deaf, DeafBlind individuals’ needs

This position will close at 11:59 p.m. the night before the end date.

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

DHHS is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at [e-mail].

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in a discipline relative to the program served from an appropriately accredited institution; or Bachelor’s degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Dejah Victoria Seksay

Contact:

DHHS Workday Support Form