Processing Assistant

Health & Human Services; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Blind Services, is seeking an Administrative Specialist I to provide clerical support to professional staff. Responsibilities include data input, creating authorizations, processing claims, ordering aids and equipment, setting up case files, and handling communications with consumers, vendors, and staff.

This position offers state benefits and opportunities within a government agency.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

• Data input/retrieval
• Creating authorizations
• Processing claims
• Ordering aids, appliances, AT, and other equipment
• Setting up case files
• Corresponding with consumers, vendors, visitors, and other DSB staff (written and verbal)
• Making copies
• Filing
• Answering phones
• Greeting visitors
• Providing basic technical support for computers, software programs, and other office equipment

Skills

General office equipment

Proficient computer skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Agency Dept of Health and Human Services Division Blind Services Job Classification Title Administrative Specialist I (S) Position Number 60043023 Grade NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position provides administrative/clerical support to a number of professional and specialty staff.

• data input/retrieval
• creating authorizations
• processing claims
• ordering aids, appliances, AT, and other equipment
• setting up case files
• corresponding with consumers, vendors, visitors, and other DSB staff (written and verbal)
• making copies
• filing
• others as assigned

• answering phones
• mail retrieval distribution
• greeting visitors
• checking in equipment
• sending faxes
• providing basic technical support for computers, software programs, and other office equipment

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244 - $68,679 Recruitment Range: $39,244 - $49,000 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Demonstrated experience working with general office equipment
• Demonstrated experience having proficient computer skills
• Demonstrated experience providing excellent customer service

Compensation & Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Visit website for State Benefits Supplemental and Contact Information

The State of North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertaining to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD256 or NGB 22, along with the state application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.