Processing Assistant IV (PAIV)

State of North Carolina; North Carolina; On-site; USD 31,000 - 51,000; Full time

Job summary

The North Carolina Department of Health and Human Services is seeking an Administrative Associate II (S) in Beaufort County. The role focuses on receptionist duties, casework support for a counselor, and coordinating evaluations, appointments, and referrals.

Office-based position with responsibilities including data entry, budget monitoring for counselors, and other duties to ensure smooth operation of the office and rehabilitation program.

Qualifications

• High school diploma or GED and one year of administrative experience.
• Equivalent education/experience combination may qualify.
• Experience in receptionist duties and public contact preferred.

Responsibilities

• Assisting the public and answering a multi-line telephone system.
• Provide casework support and clerical services for one counselor in the Washington Unit Office.
• Daily contact with the public/consumers and answering the phone.
• Scheduling services such as evaluations, treatment appointments and referrals to other services.
• Gathering/compiling data; entering/updating information in the database system.
• Assisting with job placement and follow-up.
• Assisting in monitoring case service budget for counselors.
• Other duties as deemed necessary to assure successful operation of the office and rehabilitation program.

Skills

Public interaction

Telephone handling

Data entry

Reception duties

Education

High school diploma or GED

Job description

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Associate II (S)

Position Number

60054526

Grade

NC02

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is located in Beaufort County.

The successful candidate will serve as receptionist by

• Assisting the public and answering a multi-line telephone system
• Provide casework support and clerical services for one counselor in the Washington Unit Office
• Daily contact with the public/consumers and answering the phone;
• Scheduling services such as evaluations, treatment appointments and referrals to other services;
• Gathering/compiling data; entering/updating information in the database system;
• Assisting with job placement and follow-up;
• Assisting in monitoring case service budget for counselors;
• Other duties as deemed necessary to assure successful operation of the office and rehabilitation program.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200.00-$51,249.00

Recruitment Range: $31,200.00-$46,237.00

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

About Division of Employment and Independence for People with Disabilities (EIPD):

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.