Telecommunications Administrator – Teams & VOIP Migrations

University-of-California,-Irvin; Irvine (CA); On-site; USD 92,000 - 120,000; Full time

Job summary

UC Irvine's Office of Information Technology seeks a Telecommunications Administrator to support, administer, maintain and enhance enterprise communications services. You will manage telephone, voicemail, ACD/call center, automated attendant, and 911 services for campus users.

Responsibilities include driving Teams Phone migrations, configuring Direct Routing, Call Queues, and related systems, while producing technical documentation and coordinating with vendors.

Qualifications

• Experience administering Microsoft Teams Phone, Direct Routing, Auto Attendants.
• Strong problem-solving and data analysis skills.
• Ability to communicate technical concepts to diverse audiences.

Responsibilities

• Support, maintain, and enhance UC Irvine’s enterprise telecommunications services.
• Configure and troubleshoot Teams Phone, Auto Attendants, Call Queues.
• Manage documentation, inventories, and billing records.

Skills

Telecommunications

Microsoft Teams Phone

Network troubleshooting

Project management

Documentation

VOIP

Education

Bachelor's degree in related area

Tools

Mitel MX-One PBX

AWS Connect

Microsoft Office

Job description

UC Irvine's Office of Information Technology seeks a Telecommunications Administrator to support, administer, maintain and enhance enterprise communications services. You will manage telephone, voicemail, ACD/call center, automated attendant, and 911 services for campus users.

Responsibilities include driving Teams Phone migrations, configuring Direct Routing, Call Queues, and related systems, while producing technical documentation and coordinating with vendors.