Telecommunication Operator, PBX, Part-Time, (32 hour Week), Variable 8 Hour Shifts

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 41,000 - 57,000; Full time

Job summary

MarinHealth is hiring for a PBX operator to manage the hospital’s attendant console, routing calls and placing outgoing calls while supporting telephone, paging, and two-way radio communications for staff and patients.

The role requires 1–2 years of relevant experience in a high-volume setting and a high school diploma. Strong English communication and customer service skills are essential in a fast-paced healthcare environment.

Qualifications

• High school diploma (or GED) required.
• 1–2 years experience as a PBX operator or Customer Service Rep in a high-volume call center.
• Previous hospital switchboard experience preferred.

Responsibilities

• Operates attendant console to route incoming calls and place outgoing calls.
• Facilitates telephone, paging and two-way radio communications for all hospital employees and patients.
• Initiates appropriate response personnel for various emergency situations.
• Problem-solves pager issues for hospital staff.

Skills

Clear English

Interpersonal skills

Customer service

Decision-making

Teamwork

Time management

PC skills

Education

High school diploma

Job description

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital’s personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company

Marin General Hospital dba MarinHealth Medical Center

Compensation Range

$29.56 - $41.38

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

32

Job Description Summary

Operates attendant console to route incoming calls and place outgoing calls. Facilitates telephone, paging and two-way radio communications for all hospital employees and patients. Initiates appropriate response personnel for various emergency situations. Problem-solves pager issues for hospital staff.

Job Requirements, Prerequisites and Essential Functions

EDUCATION

High school diploma (or GED) or equivalent required.

EXPERIENCE

1-2 years experience as a PBX operator or Customer Service Rep in a high volume call center environment. Previous hospital switchboard experience preferred.

LICENSURE AND CERTIFICATIONS

NA

PREREQUISITE SKILLS

• 1. Ability to communicate clearly with good command of English language
• 2. Excellent interpersonal and customer relations skills
• 3. Enthusiastic customer service and ability to work within sensitive areas tactfully and diplomatically is essential at all times
• 4. Must be capable of independent, reasoned decision-making, functioning within standard operating procedures and within scope of responsibility
• 5. Ability to work in teams in which all members are mutually accountable
• 6. Capable of organizing multiple tasks and using good time management and attention to details.
• 7. Personal computer (W2000/MS Office) skills required

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.