Patient Care Coordinator, ObGyn/UroGyn, (Greenbrae), Full-Time, Days

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

MarinHealth in Greenbrae, CA is hiring a Patient Care Coordinator to perform clerical duties for patient appointment scheduling, phones, and related tasks, ensuring timely and accurate communication with patients.

The role emphasizes exceptional customer service, coordination with providers, and use of EPIC EMR and Microsoft Office; a high school diploma and at least one year of related experience are required, with bilingual Spanish a plus.

Qualifications

• High school diploma or GED required.
• Business school or related training preferred, including computer courses.
• Medical Assistant certification preferred.

Responsibilities

• Answer multiple phone calls and manage appointment scheduling.
• Check patient eligibility and obtain prior authorizations.
• Coordinate with providers on scheduling preferences.
• Assist doctors and patients with documentation and forms.
• Maintain and update patient communication records.
• Utilize EMR and phone systems to perform tasks.
• Ensure confidentiality and professional conduct.
• Provide excellent customer service and problem-solving.
• Support other administrative duties as needed.

Skills

Customer service

Phone handling

Communication

Bilingual Spanish

Education

High school diploma or GED

Business training/related courses

Medical Assistant certification preferred

Tools

EPIC EMR

Microsoft Office

Job description

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

Company

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

Job Description Summary

The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible

Pay Range

$24.13 - $28.96 - $33.79

Essential Functions And Responsibilities

• Answers multiple phone calls; responding to customer requests including, and not limited to cross-departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate
• Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services
• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol
• Provide doctor-patient support using reference documents and online knowledge base tool
• Participates actively in the achievement of organizational and departmental goals
• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms
• Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks
• Resolve patient problems of a limited scope and complexity.
• Observes confidentiality and decorum in conversation and behavior.
• *If MA qualified, may perform medical assistant duties if needed.

Qualifications

Education

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.
• Medical Assistant certification preferred.

Experience

• One (1) years of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus.
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.