Telephone Operator (SW)

CharterCARE of Rhode Island; North Providence (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

CharterCARE Our Lady of Fatima Hospital in North Providence, RI seeks a Console Operator to maintain the hospital's central switchboard operations. The role reports to the Director of Communications and involves handling calls, routing to departments, and managing alarms per hospital policy.

Qualifications include a High School Diploma or GED, with prior console operator experience preferred. The position requires alertness and teamwork within the Communications Center.

Qualifications

• High School Diploma or GED required or preferred.
• Experience as Console Operator is preferred.
• Knowledge of hospital communications policies is beneficial.

Responsibilities

• Answer incoming calls promptly and route to the correct department.
• Provide information to callers according to hospital policy.
• Maintain a beeper list and page personnel as needed.
• Notify Engineering/Safety or Security when alarms or malfunctions occur.
• Learn and follow departmental policies for alarms and codes in emergencies.
• Create trouble tickets for phone repair and maintenance.
• Assist in training new Communication Center Operators.
• Perform other related duties in the Communications Center.

Skills

Call handling

Direct routing

Alarm notification

Emergency procedures

Training others

Trouble tickets

Policy knowledge

Education

High School Diploma or GED

Job description

CharterCARE Our Lady of Fatima Hospital · 8470-Communications North Providence , RI

Summary

Reporting to the Director of Communication or designee, performs various duties involved in the maintaining operation of the Hospital's Central Switchboard covering both Hospitals.

Education

High School Diploma or GED.

Experience

Prior experience as Console Operator preferred.

Skills and Abilities

• Answer incoming calls in a timely manner, answering all incoming calls. Answer questions of caller according to hospital policy and direct calls to the appropriate department.
• Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day.
• Maintain a beeper list and beeps personnel according to type of pager.
• Knowledgeable of the different panels and all alarms within the Communications Center and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers.
• Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur.
• Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster.
• Creates trouble tickets for phone repair calls.
• Assist in the training of new Communication Center Operators as directed.
• Perform other related duties incidental to the work described herein.

Working Conditions, Physical Environment and/or Safety Requirements

Visual acuity and hand dexterity. Physical ability involves variety of body movements including stooping, bending, kneeling, lifting, standing, walking, climbing, twisting, stretching and reaching. Physical ability involves pushing, pulling and lifting more than 10 lbs.