Telecomm/VoIP Manager

EMCOR Group, Inc.; Indianapolis (IN); On-site; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health savings account

Flexible spending accounts

Life insurance

Disability

401(k) Savings Plan

College Coach

Employee assistance program

Job summary

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to lead the support, maintenance, and expansion of the EMCOR OnPrem and Cloud VoIP infrastructure. You will ensure reliable systems for business operations across multiple sites.

Key duties include configuring PBXs and SBCs, troubleshooting call quality, managing LNP and circuit changes, and guiding IT personnel on VoIP best practices and new technologies such as Microsoft Teams calling.

Qualifications

• Seven+ years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya SBCs).
• Deep knowledge of SIP and H.323 signaling protocols.
• Experience with Enterprise SIP trunking infrastructure.
• Scripting experience for mass configuration changes and upgrades.
• Knowledge of Local Number Portability and telecom carrier management.
• Proven project management experience for VoIP installations/upgrades.
• Experience with virtual phone systems on VMware and Teams calling preferred.

Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP network (PBXs, SBCs, SIP proxies).
• Troubleshoot VoIP call quality and termination issues.
• Submit, track and complete LNP requests.
• Manage circuit orders, moves, adds, changes, disconnects.
• Prepare monthly intercompany statements for chargebacks.
• Provide technical support to IT personnel across units.
• Onboard new locations to the VoIP network with local resources.

Skills

Avaya Telephony

SIP/H.323 signaling

Enterprise SIP trunking

Scripting for mass config

Local Number Portability (LNP)

Project management

VMware

Microsoft Teams calling

Tools

VMware

Microsoft Teams

Job description

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments- such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems- in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.

Essential Duties & Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
• Troubleshoot VoIP call quality and termination issues
• Submit, track and complete Local Number Portability (LNP) requests
• Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
• Prepare monthly intercompany statements for chargebacks to individual operating companies
• Provide technical support and guidance to operating company and business unit IT personnel
• Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
• Initiate, manage and close out internal and service provider trouble tickets
• Research problems and evaluate solutions
• Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure we are deploying the most reliable and efficient telephone network across the company
• Perform other duties or tasks as required

Qualifications

• At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
• In depth knowledge of SIP and H.323 Signaling protocols
• Demonstrated experience supporting an Enterprise SIP trunking infrastructure
• Knowledge of scripting to perform mass configuration changes and upgrades
• Experience with Local Number Portability and Telecom carrier management
• Proven project management experience for both new VoIP installations and upgrades
• Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred
• Ability to learn new technologies quickly
• Ability to work independently

#emcor

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affinear Action Policy.

Compensation Range: $105,000 - $118,000

Other Compensation: This position is bonus eligible.

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.