Telecomm/VoIP Manager

EMCOR; Phoenix (AZ); On-site; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

College Coach

Employee Assistance Program

Job summary

EMCOR Group, Inc. is seeking a Telecomm/VoIP Manager to lead the technical support and expansion of the EMCOR On-Prem and Cloud VoIP infrastructure. You will ensure reliable telecom systems across EMCOR operating companies, guiding IT personnel and coordinating with service providers.

The role requires deep Avaya and SIP proficiency, strong project management, and the ability to learn new technologies quickly. This on-site position offers a competitive compensation package and benefits.

Qualifications

• 7+ years supporting Avaya telephony platforms and related systems.
• Deep knowledge of SIP and H.323 signaling protocols.
• Experience with enterprise SIP trunking infrastructure.
• Scripting skills for mass configuration changes and upgrades.
• Experience with Local Number Portability and telecom carriers.
• Proven project management for VoIP installations and upgrades.
• Experience with virtual phone systems and MS Teams calling preferred.

Responsibilities

• Perform routine config changes on EMCOR VoIP network (PBXs, SBCs, SIP proxies).
• Troubleshoot VoIP call quality and termination issues.
• Submit and track Local Number Portability requests.
• Manage circuit orders and changes for EMCOR telecommunications.
• Prepare intercompany chargeback statements monthly.
• Provide technical guidance to IT personnel across units.
• Onboard new locations to the EMCOR VoIP network with local resources.
• Manage and close internal and service provider trouble tickets.
• Research problems and evaluate solutions; assist in evaluating new tech.
• Assess best practices, including Microsoft Teams calling, for reliability.
• Perform other duties as required.

Skills

Avaya Telephony Platforms

SIP and H.323

Enterprise SIP trunking

Scripting for config

Local Number Portability

Project management

Microsoft Teams calling

VMware

Independent work

Learning new tech

Tools

VMware

Microsoft Teams

Job description

About Us

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.

Job Summary

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.

Essential Duties & Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
• Troubleshoot VoIP call quality and termination issues
• Submit, track and complete Local Number Portability (LNP) requests
• Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
• Prepare monthly intercompany statements for chargebacks to individual operating companies
• Provide technical support and guidance to operating company and business unit IT personnel
• Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
• Initiate, manage and close out internal and service provider trouble tickets
• Research problems and evaluate solutions
• Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure we are deploying the most reliable and efficient telephone network across the company
• Perform other duties or tasks as required

Qualifications

• At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
• In depth knowledge of SIP and H.323 Signaling protocols
• Demonstrated experience supporting an Enterprise SIP trunking infrastructure
• Knowledge of scripting to perform mass configuration changes and upgrades
• Experience with Local Number Portability and Telecom carrier management
• Proven project management experience for both new VoIP installations and upgrades
• Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred
• Ability to learn new technologies quickly
• Ability to work independently

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Aff…

Geographic Disclosure

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $105,000 - $118,000

Other Compensation: This position is bonus eligible.

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.