Telecom & Wireless Systems Coordinator

International Executive Service Corps; Findlay (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

BVHS in Findlay, Ohio, seeks a Telecommunications Support Specialist to assist in managing all aspects of the organization's telecom systems, including wireless devices and end-user support. The role involves inventory control, device configuration, deployment coordination, and reporting to department leads.

The position emphasizes strong communication with peers and vendors, problem solving, and the ability to train users in proper telecom device usage.

Qualifications

• High school diploma or GED required.
• Proficiency with common PC software applications.
• Excellent communication skills with peers and vendors.
• Good organizational skills.
• Ability to troubleshoot service issues, diagnose problems and design solutions.
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.

Responsibilities

• Maintains an accurate inventory of all telecom devices and who they are issued to.
• Configures and distributes telecom devices as necessary.
• Coordinates deployment of wireless devices and service changes.
• Develops and maintains procedures for logging, prioritizing and fulfilling telecom change requests.
• Creates documentation and trains users on telecom devices usage.
• Consults with users to design configurations meeting requirements.
• Collects and maintains telecom devices for operation.
• Generates reports from telecom software for department leads.
• Interacts with end users to resolve problems and troubleshoot issues.
• Prepares for and participates in meetings to provide status updates and outline deficiencies.
• Supports all communication software.

Skills

Excellent communication

Good organizational skills

Troubleshooting & problem solving

Driver's license

Customer service

Vendor coordination

Education

High school diploma or GED

Tools

Verizon cellular phones

Mitel phone systems

Vocera

Job description

BVHS in Findlay, Ohio, seeks a Telecommunications Support Specialist to assist in managing all aspects of the organization's telecom systems, including wireless devices and end-user support. The role involves inventory control, device configuration, deployment coordination, and reporting to department leads.

The position emphasizes strong communication with peers and vendors, problem solving, and the ability to train users in proper telecom device usage.