Telecom Coordinator

International Executive Service Corps; Findlay (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

BVHS in Findlay, Ohio, seeks a Telecommunications Support Specialist to assist in managing all aspects of the organization's telecom systems, including wireless devices and end-user support. The role involves inventory control, device configuration, deployment coordination, and reporting to department leads.

The position emphasizes strong communication with peers and vendors, problem solving, and the ability to train users in proper telecom device usage.

Qualifications

• High school diploma or GED required.
• Proficiency with common PC software applications.
• Excellent communication skills with peers and vendors.
• Good organizational skills.
• Ability to troubleshoot service issues, diagnose problems and design solutions.
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.

Responsibilities

• Maintains an accurate inventory of all telecom devices and who they are issued to.
• Configures and distributes telecom devices as necessary.
• Coordinates deployment of wireless devices and service changes.
• Develops and maintains procedures for logging, prioritizing and fulfilling telecom change requests.
• Creates documentation and trains users on telecom devices usage.
• Consults with users to design configurations meeting requirements.
• Collects and maintains telecom devices for operation.
• Generates reports from telecom software for department leads.
• Interacts with end users to resolve problems and troubleshoot issues.
• Prepares for and participates in meetings to provide status updates and outline deficiencies.
• Supports all communication software.

Skills

Excellent communication

Good organizational skills

Troubleshooting & problem solving

Driver's license

Customer service

Vendor coordination

Education

High school diploma or GED

Tools

Verizon cellular phones

Mitel phone systems

Vocera

Job description

PURPOSE OF THIS POSITION

Assists in the support of all BVHS telephone systems including wireless devices. Performs moves, adds and changes for end-users.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Maintains an accurate inventory of all telecom devices and who they are issued to
• Duty 2: Configures and distributes telecom devices as necessary
• Duty 3: Coordinates the deployment of wireless devices as needed and coordinates service changes as required
• Duty 4: Develops and maintains an organized procedure for logging, prioritizing and fulfilling requests for communication related change activities.
• Duty 5: Creates documentation and trains users in the appropriate use of telecom devices
• Duty 6: Consults with users and designs effective configurations that meet the requirements of the users
• Duty 7: Collects and performs regular maintenance on telecom devices to keep them operating well
• Duty 8: Generates reports from telecom software for department leads
• Duty 9: Interfaces with end users to resolve problems, determines best methods of solving issues, troubleshoots problems, etc.
• Duty10: Prepares for and participates in meetings with supervisors and others to provide status updates, describes upcoming requirements, outlines areas of deficiencies, etc.
• Duty 11: Supports all communication software.

REQUIRED QUALIFICATIONS

• High school diploma or GED equivalent.
• Proficiency with common PC software applications.
• Excellent communication skills with peers and vendors.
• Good organizations skills.
• Ability to troubleshoot service issues, diagnose problems and design solutions.
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.

PREFERRED QUALIFICATIONS

• Previous experience with managing wireless devices including Vocera.
• Previous experience with Mitel phone systems.
• Experience with Verizon cellular phones.
• College degree.

PHYSICAL DEMANDS

Ability to lift 50lbs. This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.