Telecom Wireless Provisioning Specialist - Hybrid

Brooksource; Charlotte (NC); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Eight Eleven Group seeks a Telecom Wireless Services Provisioner to procure, track, and deliver off-net wireless data services across the client’s territory from Charlotte, NC. The role supports collaboration with internal customers, telecom personnel, and external carriers in a hybrid work setting.

The ideal candidate brings at least 3 years of experience, including provisioning cellular services, and strong knowledge of telecom wireless voice and data services, procurement, and vendor

Qualifications

• Bachelor’s degree or 4 years of equivalent experience.
• Minimum 3 years of relevant experience, including 1 year provisioning cellular services.
• Knowledge of telecom wireless voice and data services, including procurement and management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with asset lifecycle replacements and contracts management.
• Familiarity with carrier systems and wireless terminology (PRL, 4G, LTE, 5G, IP, SIM, ESN).
• Customer service experience in telecom or carrier roles.
• Ability to translate customer needs into actionable requests.
• Proficient with Service Now, Jira, and TEM inventory systems.

Responsibilities

• Procure, track, and deliver off-net wireless data services for the territory.
• Coordinate with internal teams and external carriers to ensure efficient provisioning.
• Handle procurement, change, and disconnect requests per procedures and timelines.
• Support selection, purchasing, and management of wireless services and assets.
• Advise project teams to optimize wireless telecom effectiveness.
• Review and resolve wireless service billing discrepancies with analysts.
• Maintain circuit inventory accuracy and propose cost optimizations.
• Stay updated on new telecom technologies and suggest process improvements.
• Establish clear procedures for ordering, tracking, and terminating circuits.

Skills

Vendor coordination

Wireless provisioning

Customer service

Analytical skills

Communication

Problem-solving

Process adherence

Inventory management

Cross-functional collaboration

Education

Bachelor's degree

4 years related experience

Tools

ServiceNow

Jira

TEM inventory systems (Rivermine)

Carrier portals

Job description

Eight Eleven Group seeks a Telecom Wireless Services Provisioner to procure, track, and deliver off-net wireless data services across the client’s territory from Charlotte, NC. The role supports collaboration with internal customers, telecom personnel, and external carriers in a hybrid work setting.

The ideal candidate brings at least 3 years of experience, including provisioning cellular services, and strong knowledge of telecom wireless voice and data services, procurement, and vendor