Wireless Provisioning Specialist

Optomi; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Optomi is seeking a Telecom Wireless Services Provider for its Charlotte, NC location. The role focuses on provisioning, carrier management, and service delivery across the enterprise, coordinating wireless voice/data services with carriers and vendors.

The ideal candidate has 3+ years in telecommunications, knowledge of 4G/LTE/5G, and strong communication skills to support internal customers, telecom engineers, and external partners.

Qualifications

• Bachelor's degree or 4 years of equivalent professional experience.
• 3+ years of telecommunications experience, preferably wireless provisioning.
• Experience supporting wireless voice/data services, including activations/changes/disconnects.
• Experience coordinating with telecom carriers, vendors, and carrier portals.
• Knowledge of wireless technologies (4G, LTE, 5G) and telecom identifiers (ESN, IMEI, MEID, MDN).
• Experience managing telecom assets, service orders, circuits, and inventory.
• Strong communication and customer service skills.
• Familiarity with ITSM/telecom tools and asset lifecycle processes.

Responsibilities

• Process wireless service requests including activations, changes, and disconnects.
• Coordinate with carriers and vendors to provision voice/data services.
• Manage and track wireless service orders from request to completion.
• Monitor delivery timelines, troubleshoot provisioning issues, escalate as needed.
• Communicate status and delays to internal customers and stakeholders.
• Maintain accurate telecom inventories and circuit records.
• Assist with telecom billing reviews and invoice reconciliation.

Skills

Wireless provisioning

Carrier management

Coordination across teams

Communication

Problem-solving

Education

Bachelor's degree or 4 years experience

Tools

ServiceNow

Jira

TEM platforms (Rivermine)

Job description

Optomi is seeking a Telecom Wireless Services Provider for its Charlotte, NC location. The role focuses on provisioning, carrier management, and service delivery across the enterprise, coordinating wireless voice/data services with carriers and vendors.

The ideal candidate has 3+ years in telecommunications, knowledge of 4G/LTE/5G, and strong communication skills to support internal customers, telecom engineers, and external partners.