Telecom Systems Technician II — VoIP & Cabling

A&T Systems, Inc.; Monterey (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications service provider is seeking a Telecommunications Mechanic I (ISP) to maintain, install, and troubleshoot telecommunications equipment at the Presidio of Monterey. The ideal candidate has at least two years of VoIP experience and strong problem-solving skills. Responsibilities include emergency support and compliance reporting. Physical ability to lift equipment up to 50 lbs is required. Join a dynamic team committed to high-quality service and effective communication.

Qualifications

• Minimum of two (2) years of verifiable experience with VoIP technology.
• Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above.
• Proficiency with Unity Connection Voicemail Systems.
• Experience with DCO equipment and battery backup systems.
• Ability to troubleshoot telecommunications issues promptly.

Responsibilities

• Maintain, install, and remove telecommunications equipment and services.
• Complete service orders and troubleshoot issues promptly.
• Provide emergency support within specified timelines.
• Ensure compliance with Service Level Agreements (SLAs).
• Maintain accurate reports and records of activities.

Skills

Problem-solving skills

Analytical skills

Communication skills

Customer service abilities

Tools

Cisco Unified Call Manager

Unity Connection Voicemail Systems

Job description

A telecommunications service provider is seeking a Telecommunications Mechanic I (ISP) to maintain, install, and troubleshoot telecommunications equipment at the Presidio of Monterey. The ideal candidate has at least two years of VoIP experience and strong problem-solving skills. Responsibilities include emergency support and compliance reporting. Physical ability to lift equipment up to 50 lbs is required. Join a dynamic team committed to high-quality service and effective communication.