Telecom Support Representative

NEW HORIZONS COMMUNICATIONS; West Concord (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401K with company match

Job summary

New Horizons Communications in Massachusetts is seeking a Sales Support Representative to assist the Sales Team and ensure accurate data flow through the sales process. You will help with quotes, contracts, and data management while coordinating with multiple stakeholders.

The role requires strong Excel skills, excellent written and verbal communication, and the ability to thrive in a fast-paced telecom environment. This is a full-time position with a competitive benefits package.

Qualifications

• 1–2 years of telecom experience preferred.
• Excellent written and verbal communications skills.
• Strong organizational and time management skills.
• Must enjoy working in a fast-paced environment.
• Intermediate to advanced Excel skills needed.
• Must possess excellent attention to detail.

Responsibilities

• Assist with opportunity/quote creation and management.
• Process in-flight order re-quotes requested by Project Managers, ensuring pricing and quote details are updated accurately and communicated promptly.
• Generate customer contracts and Master Service Agreements (MSAs), coordinate their distribution, and follow up to obtain all required signatures.
• Coordinate and communicate with Sales Reps, Sales Ops, Finance & Customers through various sales activities.
• Review and modify data sets in Microsoft Excel.
• Document and communicate customer and sales challenges on a regular basis.
• Provide day-to-day administrative support for the sales teams.
• Maintain and manage data accuracy and data processes to support the sales and quoting teams.

Skills

Telecom knowledge

Written communication

Excel skills

Organizational skills

Attention to detail

Job description

Join Our Growing Team at NHC - A Telecommunications Innovator!

Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Sales Support Representative to join us on our exciting journey.

About Us: NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors.

With the increased sales and volume, we are looking for a TelecomSales Support Representativeto join our Sales Support Team.

Brief Role Description:
The primary focus of the position is to support the Sales Team and to ensure complete and accurate data flows through the sales process.

Key Responsibilities

• Assist with opportunity/quote creation & management
• Process in-flight order re-quotes requested by Project Managers, ensuring pricing and quote details are updated accurately and communicated promptly
• Generate customer contracts and Master Service Agreements (MSAs), coordinate their distribution, and follow up to obtain all required signatures
• Coordinate & communicate with Sales Reps, Sales Ops, Finance & Customers through various sales activities
• Review & modify data sets in Microsoft Excel
• Document & communicate customer & sales challenges on a regular basis
• Provide day-to-day administrative support for the sales teams
• Maintain and manage data accuracy and data processes to support the sales and quoting teams

Qualification Requirements

• 1–2 years of previous telecommunications experience preferred, with working knowledge of common telecom acronyms, terminology, service types, products, and industry processes.
• Excellent written and verbal communications skills
• Strong organizational and time management skills
• Must enjoy working in a fast-paced environment
• Intermediate to advanced Excel skills needed
• Must possess excellent attention to detail

SALARY & BENEFITS
This is a full-time position requiring 40 hours per week, Monday through Friday. Base salary plus a generous benefit package that includes Health, Dental, Life/AD&D, Short and Long Term Disability and 401K with company match.

WHY NHC?
We are a family oriented high growth organization that is growing rapidly!