Telecom Site Technician (Part-Time)

ViaPath Technologies; City of Schenectady (NY); On-site; USD 33,000 - 36,000; Part time

Job summary

ViaPath Technologies is seeking a Part-Time Telecommunications Site Technician to join the Field Services team. This role provides remedial repair, preventive maintenance, and system reliability services at customer sites within an assigned territory.

You’ll work independently under the Field Service Manager and travel as needed. This 20-hour-per-week position is on-site Monday–Thursday, 8:00 AM–1:00 PM, not remote.

Qualifications

• 1–2 years of related experience.
• Proficient in Windows OS and Microsoft Office.
• Telephony and Networking experience (copper, CAT5/6, fiber).
• Must have a valid driver’s license and be willing to travel.
• Able to lift up to 100 pounds with assistance.
• Security-conscious environment exposure and OT flexibility.
• Excellent problem-solving and data gathering skills.

Responsibilities

• Serve as ambassador for ViaPath when meeting customers and ensure service excellence.
• Maintain ViaPath products at assigned sites and support customers as needed.
• Prioritize and plan service calls; communicate updates and escalate when needed.
• Replace telephony hardware and network components; pull cable and install devices.
• Administer kiosk service, collect payments, and handle jams/deposits as required.
• Troubleshoot by defining problems, collecting data, and supporting action on hardware/software.
• Handle special projects and be prepared for overtime and callouts.

Skills

Windows OS

Microsoft Office

Troubleshooting

Telephony & Networking

Driver's license

Willingness to travel

Lifting up to 100 lbs

Job description

Overview

ViaPath is looking for a Part-Time Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Part-time position (20 hours per week) with a requirement to be on customer site Monday - Thursday, 8:00AM - 1:00PM.

Schedule could vary depending on business needs. This position is NOT REMOTE.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.
• Scheduled and/or unscheduled overtime work and callouts are to be expected.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of related experience.
• Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Additional Information

The projected hourly compensation range for this position is $24-26/hr. Please note that the salary information listed is a general guideline only. Salary at ViaPath Technologies is determined by various factors such as (but not limited to) scope and responsibilities of the position, the individual’s combination of education and training, knowledge, skills, and related experience as well as market (work location) considerations when extending an offer.

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.