Site Administration Technician 2

Mississippi Department of Employment Security; Tutwiler (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Paid Time Off

Retirement Plan

Life Insurance

EAP

Well-Being Resources

Job summary

ViaPath is seeking a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team. Under the direction of the Field Service Manager, you will perform remedial repair, preventive maintenance, and system reliability services at customer sites.

You will replace telephony hardware, pull cables, install devices, and administer kiosk service and collections across an assigned territory, with travel required and occasional overnight trips.

Qualifications

• High school diploma or equivalent.
• 1-2 years related experience in field service.
• Experience troubleshooting and data collection to diagnose problems.
• Proficient with Windows OS, MS Office; telephony and networking knowledge.

Responsibilities

• Serve as an ambassador for ViaPath with customers and clients.
• Responsible for overall service of ViaPath products at assigned sites.
• Prioritize and plan assigned service calls.
• Communicate updates on service calls and escalate when needed.
• Interact professionally to foster positive relationships.
• Replace telephony hardware and network components; basic maintenance.
• Pull cables, mount devices, install telephony hardware.
• Administer kiosk service and collections at financial institutions.
• Basic troubleshooting and support for deployed hardware/software.
• Handle special projects as assigned; overtime and callouts may occur.

Skills

Troubleshooting

Windows OS

Microsoft Office

Communication

Valid Driver's License

Education

High school diploma or equivalent

Tools

Copper cabling

CAT5/6

Fiber optic wiring

Telephony hardware

Network components

Cable pulling

Job description

Job Locations

US-MS-Tutwiler

ID

2026-3973

Category

Service Excellence-Onsite Field Services

Position Type

Regular Full-Time

Overview

ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.
• Scheduled and/or unscheduled overtime work and callouts are to be expected.

Qualifications

High school diploma or equivalent.

Minimum Of 1-2 Years Of Related Experience.

• Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, a d local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time.
• Company Holidays.
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.