Telecom Client Technician (Part-Time)

ViaPath Technologies; Dover (NH); On-site; USD 24,797,000 - 38,573,000; Part time

Job summary

ViaPath Technologies is seeking a part-time Telecommunication Technician 3 to join its Field Services team at client sites in Dover, NH. The role involves remedial repair, preventive maintenance, and system reliability services with limited supervision.

Based at the Dover site with travel to additional locations, you will service ViaPath products, install hardware, and coordinate with facility staff while maintaining service excellence and professional customer relationships.

Qualifications

• High school diploma or GED required.
• 2–4 years of related experience.
• Proficient in Windows OS and MS Office.
• Telephony and networking experience, copper, CAT5/6, and fiber.
• Valid driver's license and ability to travel to sites.
• Willing to work overtime and be on-call.

Responsibilities

• Provide remedial repair and preventive maintenance at customer sites.
• Replace telephony hardware and network components.
• Administer kiosk service and collections at client sites.
• Troubleshoot video visitation and tablet connectivity.
• Coordinate with Field Service Manager and escalate issues as needed.

Skills

Troubleshooting

Communication

Education

High school diploma or GED

Tools

Windows OS

MS Office

Telephony

Networking

Copper wiring

CAT5/6

Fiber optic wiring

Job description

Overview

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3)to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This is a Part‑Time position working 20 hours week and will be based at the client site in Dover, NH with travel to additional sites.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating "Service Excellence"
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66‑Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

• High school diploma or general education degree (GED) is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs that may be required
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all‑times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after‑hours callouts.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.