Site Administration Technician 2

ViaPath; Mississippi; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Time Off (FTO)

Company Holidays

401(k) with employer matching

Life & Disability Insurance

Employee Assistance Program (EAP)

Well-Being Resources

Job summary

ViaPath is seeking a Telecommunication Technician 2 within the Field Services team to perform remedial repairs, preventive maintenance, and system reliability duties at customer sites across the territory.

Under supervision of the Field Service Manager, you will handle kiosk service, network equipment installs, and basic troubleshooting while traveling to client locations as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related experience.
• Experience troubleshooting with ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS and Microsoft Office software.
• Proficient with telephony and networking, including copper, CAT5/6, and fiber optic wiring.
• Knowledge of wiring color code and data cabling fabrication.

Responsibilities

• Serve as a positive ambassador for ViaPath when meeting customers.
• Responsible for overall service of ViaPath products at assigned customer sites.
• Prioritize and plan assigned service calls.
• Communicate updates related to service calls.
• Escalate problems when appropriate.
• Interact professionally with customers to foster relationships.
• Replace telephony hardware and network components; perform basic maintenance.
• Pull cable, mount network devices, install telephony hardware.
• Administer kiosk service and collections; handle deposits at financial institutions.
• Basic troubleshooting: define problems, collect data, establish facts, support corrective actions; learn operating standards.

Skills

Troubleshooting

Telephony & Networking

Windows OS

Problem solving

Driver's license

Education

High school diploma or equivalent

Tools

Copper wiring

CAT5/6 wiring

Fiber optic wiring

Job description

Overview

ViaPath is looking for a Telecommunication Technician 2 (Site Admin Technician 2)to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.
• Scheduled and/or unscheduled overtime work and callouts are to be expected.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of related experience.
• Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance– Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO)– Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP)– Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.