Telecom Client Technician

ViaPath; Tennessee; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Flexible Time Off

Company Holidays

Life & Disability Insurance

Employee Assistance Program

Well-Being Resources

Job summary

ViaPath in Tennessee seeks a Telecommunications Site Technician 4 to perform remedial repair, preventive maintenance, and system reliability servicing at client sites within the territory.

You will represent ViaPath to customers, manage service calls, and travel to multiple sites, including potential overnight trips; a High School Diploma and 4+ years of tech troubleshooting are required.

Qualifications

• High School Diploma or GED required.
• 4+ years’ experience troubleshooting and/or other relevant technical experience.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using wiring diagnostic tools and test equipment.
• Proficiency with Windows OS, MS Office, and related software.
• Experience with telephony and networking (copper, CAT5/6, fiber).
• Ability to wire color code and fabricate data cabling.
• Valid driver’s license and willingness to travel to customer sites.
• Overtime may be required in the field with potential overnight trips.
• Work environment may involve access to government sites and security constraints.

Responsibilities

• Serve as an ambassador for ViaPath and demonstrate service excellence.
• Provide service of ViaPath products at customer sites and assist customers as needed.
• Prioritize and plan assigned service calls.
• Communicate updates related to service calls.
• Escalate problems when appropriate.

Skills

Troubleshooting

Data collection

Problem solving

Communication

Travel readiness

Education

High School Diploma or GED

Tools

Link Runners

Fluke Test Equipment

Wi‑Fi Hounds

Job description

Overview

ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the client site in Only, TN with travel to additional sites.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate

  Qualifications

  • A High School Diploma or general education degree (GED) is required
  • 4+ years’ experience involving technology troubleshooting, repairs and/or other relevant technical experience.
  • Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to use wiring and cabling diagnostic tools such as but not limited to Link Runners, Fluke Test Equipment, Wi‑Fi Hounds, etc.
  • Proven proficiency in Windows OS, MS Office, and other software programs that may be required
  • Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring
  • Experience of wiring color code and fabrication of data cabling
  • Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
  • Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
  • The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
  • Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hour callouts

  Additional Information

  ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

  Benefits Overview

  ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
  • Flexible Time Off (FTO) – Including vacation and sick time
  • Company Holidays
  • Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
  • Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
  • Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
  • Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

  Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.