Telecom Project Manager: Driving Client Delivery & Outcomes

Wipro; Atlanta (GA); On-site; USD 45,000 - 110,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Leave options

Job summary

Wipro is recruiting for a telecom support professional based in the United States. The role focuses on providing effective technical support to processes and resolving client issues promptly, with escalation as needed to meet SLAs.

You will manage transactions, field requests, document issues, and maintain knowledge bases to improve issue resolution times. The position emphasizes strong customer service and proactive problem solving in a dynamic environment.

Qualifications

• 4-8+ years of telecom industry experience.
• 3+ years of project management experience within telecom services.
• Experience managing medium to large-scale customer programs.

Responsibilities

• Support process by managing transactions as per required quality standards.
• Field incoming help requests from clients via telephone and/or emails in a courteous manner.
• Update own availability in the RAVE system to ensure productivity of the process.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.

Skills

Customer service

Communication skills

Troubleshooting

Product knowledge

Job description

Wipro is recruiting for a telecom support professional based in the United States. The role focuses on providing effective technical support to processes and resolving client issues promptly, with escalation as needed to meet SLAs.

You will manage transactions, field requests, document issues, and maintain knowledge bases to improve issue resolution times. The position emphasizes strong customer service and proactive problem solving in a dynamic environment.