Client-Facing Intake & Support Specialist

Wipro Technologies; Atlanta (GA); Remote; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Drug screening

Job summary

Wipro Limited in Atlanta, GA is seeking a professional to provide effective technical support to the process and resolve client issues directly or through escalation to meet SLAs. You will handle incoming requests via phone and email, document information, troubleshoot with product knowledge, and maintain knowledge bases to improve resolution times while delivering excellent customer service.

Applicants should have strong communication skills and a customer-focused mindset; there may be

Qualifications

• Mandatory Skills: Claims_Processing.

Responsibilities

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
• Field incoming help requests from clients via telephone and/or emails in a courteous manner.
• Record, track, and document all queries received, problem-solving steps taken and total resolutions.
• Follow standard processes and procedures to resolve all client queries.

Skills

Claims_Processing

Job description

Wipro Limited in Atlanta, GA is seeking a professional to provide effective technical support to the process and resolve client issues directly or through escalation to meet SLAs. You will handle incoming requests via phone and email, document information, troubleshoot with product knowledge, and maintain knowledge bases to improve resolution times while delivering excellent customer service.

Applicants should have strong communication skills and a customer-focused mindset; there may be