Project Manager - Atlanta Office

Wipro Technologies; Atlanta (GA); On-site; USD 45,000 - 110,000; Full time

Job summary

Wipro Limited, Atlanta office, is seeking a Project Manager to lead client projects and coordinate cross-functional teams. The role emphasizes delivering on scope, time, and budget while maintaining strong client interactions and governance.

The ideal candidate has proven project management experience in telecom/tech services, with Agile/Waterfall familiarity and PMP/PRINCE2/ITIL certifications preferred. This on-site position offers growth in a dynamic, global company.

Qualifications

• Leadership and coordination across teams.
• Strong communication and problem-solving abilities.
• Ability to manage client expectations and ensure SLA compliance.

Responsibilities

• Manage the complete project lifecycle from initiation through closure.
• Track milestones, dependencies, and deliverables; ensure on-time delivery.
• Serve as primary point of contact for customers and internal stakeholders; conduct reviews.

Skills

Project Management

Stakeholder Management

Agile Methodologies

Customer Service

Job description

Job Title: Project Manager - Atlanta Office

City: Atlanta

State/Province: Georgia

Posting Start Date: 9/21/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAâÃÂÃÂs defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and elevate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâÃÂàand clientsâÃÂàbusiness
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Project Planning & Delivery

• Manage the complete project lifecycle from initiation through closure.
• Track project milestones, dependencies, and deliverables.
• Ensure projects are delivered on time, within scope, and within budget.
• Drive governance reviews and status reporting with stakeholders.
• Serve as the primary point of contact for customers and internal stakeholders.
• Conduct Weekly, Monthly, and Quarterly Business Reviews.
• Manage customer expectations and communications throughout the project lifecycle.
• Handle escalations and ensure timely resolution of critical issues.

Risk, Issue & Change Management

• Identify project risks and develop mitigation plans.
• Conduct impact assessments for scope changes.
• Manage change requests and project governance approvals.
• Ensure proper documentation and reporting of project risks and issues.

Process Improvement & Transformation

• Drive automation and process optimization initiatives.
• Implement project management best practices.
• Support digital transformation and operational excellence programs.
• Leverage Agile, Scrum, and hybrid delivery methodologies where applicable.

Experience

• 4-8+ years of overall telecom industry experience.
• 3+ years of project management experience within telecom services.
• Experience managing medium to large-scale customer programs.

Technical Knowledge

• Service Delivery and Service Assurance
• Telecom Order Management and Provisioning

Project Management Skills

• Project Planning and Execution
• Risk and Issue Management
• Stakeholder Management
• Financial and Budget Management
• Contract and SOW Management
• Agile and Waterfall Methodologies

Preferred Certifications

• PMP (Project Management Professional)
• PRINCE2
• ITIL Foundation/Intermediate
• CCNA / CCNP (Preferred)
• Telecom Domain Certification

Project Planning & Delivery

• Manage the complete project lifecycle from initiation through closure.
• Develop project plans, schedules.
• Track project milestones, dependencies, and deliverables.
• Ensure projects are delivered on time, within scope, and within budget.
• Drive governance reviews and status reporting with stakeholders.

Customer & Stakeholder Management

• Serve as the primary point of contact for customers and internal stakeholders.
• Conduct Weekly, Monthly, and Quarterly Business Reviews.
• Manage customer expectations and communications throughout the project lifecycle.
• Handle escalations and ensure timely resolution of critical issues.

Risk, Issue & Change Management

• Identify project risks and develop mitigation plans.
• Conduct impact assessments for scope changes.
• Manage change requests and project governance approvals.
• Ensure proper documentation and reporting of project risks and issues.

Process Improvement & Transformation

• Drive automation and process optimization initiatives.
• Implement project management best practices.
• Support digital transformation and operational excellence programs.
• Leverage Agile, Scrum, and hybrid delivery methodologies where applicable.

Experience

• 4-8+ years of overall telecom industry experience.
• 3+ years of project management experience within telecom services.
• Experience managing medium to large-scale customer programs.

Technical Knowledge

• Telecom Network Technologies (WAN, LAN, MPLS, SD-WAN, SIP, VoIP)
• Service Delivery and Service Assurance
• Telecom Order Management and Provisioning

Project Management Skills

• Project Planning and Execution
• Risk and Issue Management
• Stakeholder Management
• Financial and Budget Management
• Vendor Management
• Contract and SOW Management
• Agile and Waterfall Methodologies

Preferred Certifications

• PMP (Project Management Professional)
• PRINCE2
• ITIL Foundation/Intermediate
• Scrum Master / SAFe Agilist
• CCNA / CCNP (Preferred)
• Telecom Domain Certification

Mandatory Skills: Customer Service.Experience: 3-5 Years.

The expected compensation for this role ranges from $45,000 to $110,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.