Telecom Project Coordinator: Carrier & Delivery

Professional Search Group - Orange County; Cypress (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Professional Search Group OC in Orange County partners with a growing IT organization to hire a detail-oriented Project Coordinator who will drive project coordination, support workflows, and manage telecommunications carrier relationships.

You will coordinate with providers like AT&T, Lumen, Spectrum, Cox, Verizon, and Comcast, ensuring on-time delivery and exceptional customer service across kickoff to completion.

Qualifications

• Previous experience as a Project Coordinator, Project Administrator, Operations Coordinator, or similar role.
• Experience working with telecommunications carriers or IT/telecommunications projects preferred.
• Experience coordinating with carriers such as AT&T, Lumen, Spectrum, Cox, Verizon, Comcast is highly desired.
• Strong project coordination skills with ability to manage multiple projects and priorities.
• Excellent organizational skills with attention to detail.
• Self-motivated, proactive, and ownership-driven.
• Experience managing vendor relationships, service orders, billing inquiries, and project documentation preferred.
• Working knowledge of accounting principles with experience supporting billing or reporting is a plus.
• Excellent verbal and written communication across departments and partners.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with project management software or CRM platforms is a plus.
• Openness to learning and leveraging AI tools to improve productivity.

Responsibilities

• Coordinate multiple projects simultaneously from initiation through completion, ensuring timelines, milestones, and deliverables are achieved.
• Serve as the primary liaison for telecommunications carrier management, overseeing service orders, moves, adds, changes, disconnects, billing issues, escalations, and account maintenance.
• Receive project requests from internal sales and operations teams and manage them through the full project lifecycle with exceptional organization and follow-through.
• Coordinate directly with telecommunications carriers (e.g., AT&T, Lumen, Spectrum, Cox, Verizon, Comcast) to ensure timely service implementation, issue resolution, and account support.
• Maintain strong relationships with vendors, carriers, clients, and internal stakeholders to ensure successful project execution.
• Track project schedules, documentation, risks, action items, and status updates while communicating progress to stakeholders.
• Support operational and accounting functions including expense reconciliation, commission tracking, variable billing, data entry, and accounts receivable/payable activities.
• Manage monthly certificate renewals, maintenance agreements, and service renewals to ensure uninterrupted operations.
• Coordinate facility-related operational requests and internal communications as needed.
• Develop and maintain organized project documentation, reporting, and project tracking tools.
• Identify opportunities to improve processes, streamline workflows, and increase operational efficiency.
• Utilize technology and AI tools to improve organization, reporting, communication, and overall project execution.

Skills

Project coordination

Vendor management

Carrier management

Customer communication

Attention to detail

Organizational skills

Proactive ownership

Billing inquiries

Microsoft Office

CRM platforms

AI tools

Problem solving

Tools

Microsoft Office Suite

Project management software

CRM platforms

Job description

Professional Search Group OC in Orange County partners with a growing IT organization to hire a detail-oriented Project Coordinator who will drive project coordination, support workflows, and manage telecommunications carrier relationships.

You will coordinate with providers like AT&T, Lumen, Spectrum, Cox, Verizon, and Comcast, ensuring on-time delivery and exceptional customer service across kickoff to completion.