Telecom Project Delivery Lead

Compunetinc; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Retirement plan

Profit sharing

Job summary

CompuNet, Inc. is seeking a Project Coordinator to lead telecommunications service delivery from contract through activation and revenue turn‑up.

You will coordinate DIA, Ethernet, MPLS, broadband, and related services with carriers, ISPs, internal teams, and partners to ensure timely delivery. The ideal candidate has 3+ years in telecom project coordination, excellent communication, and strong organizational skills to handle multiple stakeholders and deadlines in a fast‑paced environment.

Qualifications

• 3+ years of telecommunications, ISP, network and/or voice service delivery, provisioning, implementation, or project coordination experience.
• Strong understanding of telecommunications service delivery processes and circuit provisioning lifecycles.
• Working knowledge of carrier ordering procedures, local loop provisioning, data and voice circuit installations, WAN deployments, and network turn‑up activities.
• Experience coordinating with telecommunications carriers, ISPs, CLECs, ILECs, and third‑party service providers.
• Ability to interpret service orders, network diagrams, implementation schedules, and customer requirements.
• Excellent written and verbal communication skills with both technical and non‑technical stakeholders.
• Strong organizational skills with the ability to manage multiple concurrent projects and deadlines.
• Proven ability to proactively identify issues, drive resolutions, and maintain project momentum.

Responsibilities

• Own the end‑to‑end service delivery process from contract execution through customer activation and billing commencement.
• Coordinate the provisioning and implementation of telecommunications services including DIA, Ethernet, MPLS, broadband, fiber, SD‑WAN, SASE, SSE, UCaaS, CCaaS, CX solutions, SIP, Voice, and related network services.
• Manage carrier relationships throughout the order lifecycle, including order submission, FOC tracking, installation scheduling, testing, turn‑up, and service acceptance.
• Serve as the primary point of contact between customers, suppliers, sales teams, engineering teams, and implementation resources.
• Establish project plans, track milestones, monitor critical path activities, and proactively identify risks that may delay service activation.
• Facilitate regular status updates and customer communications to ensure transparency and expectation management.
• Coordinate site readiness activities, installation appointments, testing windows, porting activities, and service cutovers.
• Drive escalations with carriers and vendors to resolve provisioning delays, missed commitments, technical issues, and installation obstacles.
• Validate service delivery milestones and ensure successful service activation prior to project closure.
• Maintain accurate records within CRM, project management, and carrier management systems.
• Collaborate with Sales, Engineering, Operations, and Customer Success teams to ensure seamless project handoff and customer onboarding.
• Track and report KPIs including installation intervals, activation timelines, vendor performance, and revenue turn‑up metrics.
• Continuously identify process improvements that reduce implementation cycle times and improve customer experience.
• Leverage approved AI tools to improve efficiency, enhance communication quality, support project coordination activities, and help streamline service delivery workflows.

Skills

Communication skills

Time management

Multi-tasking

Team player

Detail oriented

Tools

Microsoft Dynamics

CRM systems

Project management tools

Job description

CompuNet, Inc. is seeking a Project Coordinator to lead telecommunications service delivery from contract through activation and revenue turn‑up.

You will coordinate DIA, Ethernet, MPLS, broadband, and related services with carriers, ISPs, internal teams, and partners to ensure timely delivery. The ideal candidate has 3+ years in telecom project coordination, excellent communication, and strong organizational skills to handle multiple stakeholders and deadlines in a fast‑paced environment.