Telecom Operator

Lovelace Health System, Inc.; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Lovelace Health System, Inc. is seeking a day-shift, full-time PBX Telecom Operator in Albuquerque, NM to handle incoming calls, transfer and paging, and provide after-hours support. This position supports patient information services in a fast-paced healthcare setting.

You'll work within a team that emphasizes patient safety, adherence to policies, and ongoing learning, with opportunities for growth and a supportive, inclusive workplace culture.

Qualifications

• High School Diploma or GED equivalent.
• Six months of related experience (Telecom, PBX Operators, or Call Center).
• Basic Computer Skills.

Responsibilities

• Receives and transfers incoming customer calls and provides other support services including paging staff and assisting with general information.
• Provides after-hour phone services and adheres to policies, procedures, and regulations to ensure patient safety and compliance.

Skills

Call Center experience

Basic computer skills

Six months experience

Education

High School Diploma or GED

Job description

Overview

Join our team as a day-shift, full-time PBX Telecom Operator in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds, and employs a team of more than 3,400, including more than 263 healthcare providers.

Responsibilities

Receives and transfers incoming customer calls and provides other support services including but not limited to paging staff, assisting with general information, and providing after-hour phone services. Adheres to policies, procedures, and regulations to ensure patient safety and compliance.

Qualifications

• High School Diploma or GED Equivalent
• Six (6) months of related experience. (Telecom, PBX Operators, or Call Center experience)
• Basic Computer Skills.