Telecom Operator

Lovelace Health System; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Ardent Health Services in Albuquerque, NM is seeking a day-shift, full-time PBX Telecom Operator to join our front-line communications team. You will manage incoming calls, transfer to appropriate departments, paging staff, and provide general information to patients and staff in a fast-paced healthcare setting.

We require a High School Diploma or GED and at least 6 months of related experience in telecom, PBX operations, or a call center, plus basic computer skills.

Qualifications

• High School Diploma or GED Equivalen
• Six (6) months of related experience. (Telecom, PBX Operators, or Call Center experience)
• Basic Computer Skills.

Responsibilities

• Receives and transfers incoming customer calls and provides other support services including but not limited to paging staff, assisting with general information, and providing after-hour phone services.
• Adheres to policies, procedures, and regulations to ensure patient safety and compliance.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

PBX system

Job description

Overview

Join our team as a day-shift, full-time PBX Telecom Operator in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds, and employs a team of more than 3,400, including more than 263 healthcare providers.

Responsibilities

Receives and transfers incoming customer calls and provides other support services including but not limited to paging staff, assisting with general information, and providing after-hour phone services. Adheres to policies, procedures, and regulations to ensure patient safety and compliance.

Qualifications

• High School Diploma or GED Equivalent
• Six (6) months of related experience. (Telecom, PBX Operators, or Call Center experience)
• Basic Computer Skills.