Telecom Operator

Ardent Health; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Health benefits

Tuition assistance

Wellness resources

Job summary

Ardent in Albuquerque, NM is seeking a day shift, full-time PBX Telecommunications Operator. You will handle incoming calls, provide information, and support staff while following patient safety and compliance guidelines.

The role emphasizes customer service, accurate information delivery, and teamwork within a healthcare environment. The position requires a High School Diploma or GED and at least 6 months of related telecom or call center experience, plus basic computer skills.

Qualifications

• Requires 6 months related experience in telecom, PBX, or call center.
• Basic computer skills.

Responsibilities

• Receive and transfer incoming calls and provide information and support as needed.
• Adhere to policies, procedures and regulations to ensure patient safety and compliance.

Skills

Phone etiquette

Customer service

PBX/Call center experience

Basic computer skills

Education

High School Diploma or GED Equivalent

Job description

Overview

Join our team as a day- shift, full-time, PBX Telecom Operator in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds, and employs a team of more than 3,400, including more than 263 healthcare providers.

Responsibilities

Receives and transfers incoming customer calls and provides other support services including but not limited to paging staff, assisting with general information, and providing after-hour phone services. Adheres to policies, procedures, and regulations to ensure patient safety and compliance.

Qualifications

Job Requirements:

• High School Diploma or GED Equivalent
• Six (6) months of related experience. (Telecom, PBX Operators, or Call Center experience)
• Basic Computer Skills.